Mattresses - Contact FAQ

What's the difference between Puffy and Puffy Lux

The Puffy is our original 10" mattress that provides you with the perfect blend of comfort and support. The Puffy Lux is our specialized 12" mattress that adds a revolutionary new Plush Cloud comfort transition foam to bring you enhanced pressure relief. To find out more, please see our Puffy Mattress Comparision Page here.

Do we set up your new puffy mattress?

We do not currently provide white glove service to set up your new Puffy mattress. However, the Puffy mattress comes in a conveniently packaged box so you can easily move your new Puffy into your room and position it where you want it before cutting the packaging to let it unroll/expand.

Do we pick up your old mattress?

Puffy does not provide a mattress pickup service, however, most cities do provide a once a year free pickup of old mattresses/large items if you were to call your local sanitation department.

How much do the mattresses weigh?

Puffy Mattress Weight

Mattress Size Puffy (lbs) Puffy Lux (lbs)
Twin 41 45
Twin XL 45 49
Full 58 63
Queen 69 75
King 87 95
California King 87 95

How tall (depth) are the mattresses?

The original Puffy Mattress is 10" tall while our Puffy Lux Mattress is 12" tall.

Does the Puffy get indentations where you sleep after a while?

The Puffy mattress has undergone years of research to develop, and is made with the highest quality materials. Both the Puffy and the Puffy Lux mattress come with a Lifetime warranty to cover you from any manufacturing defects such as mattress sagging and deep indentations. See our warranty page for more details.

Can the Puffy mattress be used on an adjustable base/frame?

Yes! Both the original Puffy and the all-new Puffy Lux are compatible with your existing adjustable base or our full-featured, high quality Puffy Adjustable Base - click here to find out more.

What are the dimensions of the Puffy?

Puffy Mattress Dimensions

Mattress Size Puffy Puffy Lux
Twin 39" x 75" x 10" 39" x 75" x 12"
Twin XL 39" x 80" x 10" 39" x 80" x 12"
Full 54" x 75" x 10" 54" x 75" x 12"
Queen 60" x 80" x 10" 60" x 80" x 12"
King 76" x 80" x 10" 76" x 80" x 12"
Cal King 72" x 84" x 10" 72" x 84" x 12"

Your Puffy Mattress will arrive in a box that measures 42"x19". Once you open it up, you can expect to receive the perfect size bed to fit your needs.

How much weight can my Puffy Mattress hold?

Puffy Mattress is designed to support up to 350 LBS per side of the mattress.

Where are the mattresses made?

Everything in the Puffy Mattress and the Puffy Lux Mattress, from the cover, to the border, to the foams inside, and even the shipping box are all made 100% here in the USA!

What type of base or foundation can we place the Puffy on?

Because of their build and quality, both the Puffy and Puffy Lux are able to be placed on most surfaces!

  1. Box Springs - If you currently have a box spring that's in good condition, or are planning to get a new one to add some more give to the mattress, go for it!
  2. Slatted Frames - Just make sure the slats are no more than 4 inches apart!
  3. Platform & Adjustable Bases - Find comfort using your Puffy on any solid or adjustable base!
  4. Floor - If you have a minimalist room design, the Puffy will even work perfectly on the floor!

Where can we try the Puffy Mattress?

The Puffy and Puffy Lux Mattresses are not available in stores and sold online only, however, you can try our mattresses risk free in your own home for 101 nights! If you don't absolutely love it, we can schedule a pickup and refund you your full purchase price.

The reason we don't offer our mattresses in stores is because it allows us to keep our operating costs low and pass the savings onto you! It's how we've been able to offer such incredible mattresses at amazingly low prices!

Do I need to flip my Puffy mattress?

Puffy's mattresses are designed so that it would never need to be flipped over. You can, on occasion, rotate them 180 degrees, however it is not necessary.

Can I use my current box spring?

Yes, as long as the box spring is in excellent condition and without any indentations.

Will you set up my mattress?

There is no need to have a set-up team come out because the Puffy mattress will arrive compressed in a 42" x 19" x 19" box, making it MUCH easier to carry to your bedroom before opening!

Will you remove my old mattress?

We do not remove old mattresses. To remove your old mattress, contact a local donation center or simply call 1-(800)-GOT-JUNK and they provide pick up service for a small fee.

Most sanitation departments also provide 1-2 free large item pick-ups per year - you can try giving your local department a call to arrange a curb-side pick-up.

Do you make custom size mattresses or mattresses for RVs?

Puffy only comes in the 6 US standard mattress sizes:

  • Twin
  • Twin XL
  • Full
  • Queen
  • King
  • Cal King