Question 1

What is the difference between Puffy mattresses?

Accepted Answer

The Puffy Cloud Mattress is a memory foam mattress with 5 layers and is 10” thick. It strikes a balance between cool, supportive sleep.The Puffy Lux Hybrid Mattress is our most popular model, with 6 layers and a 12” thickness. It includes optimal breathability and targeted spinal alignment, thanks to the presence of contour-adapt coils.The Puffy Royal Hybrid Mattress is our premium choice for sleepers seeking luxurious sleep. With 7 layers and a 14” thickness, it is infused with cooling gel to reduce heat retention and includes zoned full-body support.The Puffy Diamond Hybrid Mattress is an ultra-luxurious hybrid mattress with a 16” profile that features both latex and memory foam in addition to individually pocketed coils and an alpaca wool filling. It consists of 10 layers dedicated to enhanced climate control, pressure relief and support to deliver the most luxurious sleep experience imaginable.

Question 2

What does 'hybrid mattress' mean?

Accepted Answer

A hybrid mattress combines the plush comfort layers of a memory foam or latex mattress with the pocketed coil support of a traditional innerspring mattress. In the Puffy Diamond Hybrid, Puffy Lux Hybrid, and Puffy Royal Hybrid a layer of individually-pocketed contour-adapt coils provides a core support layer that blends seamlessly with the upper layers of premium foams and added latex and alpaca wool in the case of the ultra-luxurious Puffy Diamond Hybrid. The Puffy Cloud balances excellent support and pressure relief through a thick high-density foam base layer without the coils typical of an innerspring.

Question 3

How does your return policy work with the 101-night sleep trial?

Accepted Answer

We know you’re sure to get better sleep on our award-winning mattresses. That’s why we offer 101 nights for customers to test their new mattress. If you’re not fully satisfied with your purchase, you can get a full refund off the purchase price. Plus, we’ll also schedule the mattress return and donate it to a charity so it doesn’t go to waste.

Question 4

How does the Puffy lifetime warranty work?

Accepted Answer

The Puffy mattress warranty is a lifetime warranty that guarantees your Puffy mattress will be free from defects in materials and workmanship for as long as you own your Puffy mattress.

Question 5

Are the foams in the mattresses CertiPUR-US® certified?

Accepted Answer

That’s right! The Puffy mattress foams are all independently tested for quality and CertiPUR-US&reg; certified. CertiPUR-US&reg; approved foams are produced without ozone depleters, PBDEs, TDCPP or TCEP flame retardants, mercury, lead, and other heavy metals, formaldehyde, and phthalates providing customers with peace of mind. Puffy mattress foams also have low emissions for indoor air quality (less than 0.5 parts per million) also known as low VOC (Volatile Organic Compound).

Question 6

What are the dimensions and weight of the Puffy mattresses?

Accepted Answer

For a more comprehensive overview of all the Puffy dimensions and weights you can click here. Our mattresses are available in all standard US sizes.

Question 7

What is the weight capacity of the Puffy mattresses?

Accepted Answer

Puffy mattresses have been designed with all sleepers in mind. As a rule of thumb, our twin, twin XL, and full-size mattresses can comfortably hold 350 lbs. Larger mattress sizes, such as queen, king, and California king can comfortably hold 350 lbs per side of the mattress.

Question 8

What type of base or foundation can we place a Puffy mattress on?

Accepted Answer

From box springs and slatted frames to platform bed frames, adjustable bases, and even the floor Puffy mattresses are versatile enough to sit on any surface.

Question 9

How much does it cost to ship?

Accepted Answer

All Puffy products are shipped free of charge.

Question 10

Does Puffy have retail stores?

Accepted Answer

Puffy has partnered with multiple large retail stores across the US. Use our store locator to find the closest furniture or mattress store near you and feel the cloudlike comfort of our Puffy Cloud Mattress, Puffy Lux Hybrid Mattress, or Puffy Royal Hybrid Mattress in person. You can even filter your search with the mattress model you’d like to try. If you can’t make it to a retail store, you can also see more Puffy mattress reviews with videos and images of our products in real homes."
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