Shipping & Returns - Contact FAQ

How much does it cost to ship?

Shipping is free to the contiguous USA!

Shipping charges will apply for orders to Hawaii or Alaska

Do you pay return shipping?

In the event that you do not fall in love with your new Puffy mattress during your 101 Night Sleep Trial, you do not need to worry about paying for return shipping.

We will reach out to local charities in your area and set up a time for your mattress to be picked up from your home. In the event that we are unable to find a local charity that accepts mattresses, we will reach out to recycling centers. Either way, you do not need to worry about any shipping charges!

How do you return your mattress?

If the Puffy isn't the perfect fit for you, we want to ensure your return process is simple and easy. Just call in or email our support team - support@puffy.com - with your order number and we'll get your return started.