Are the foams in the mattresses CertiPUR-US® certified?

We’re proud to confirm that the foams used in all Puffy mattresses are CertiPUR-US® certified. This ensures that our mattresses are made safe without harmful chemicals, toxins, or heavy metals.

What type of base or foundation can we place the Puffy on?

Puffy mattresses can be used on various foundations, like box springs, flat frames, adjustable bases, and slatted frames. However, it is recommended to use a slatted foundation or adjustable base with memory foam and hybrid mattresses. You can find various types of bases at the Puffy Store.

How does your return policy work with the 101-night sleep trial?

All Puffy mattresses and accessories come with a 101-night sleep trial. You can try the product for 101 nights before deciding to keep it. If it’s not a fit, you can return it within your trial period. It’ll be collected for free and you’ll get a full refund.

How much does it cost to ship?

We want to make your shopping experience as easy as possible. All Puffy mattresses and products are shipped completely for free. You can experience a great night’s sleep in less than a week!

Where can I buy Puffy products?

You can buy all Puffy products through our official website, puffy.com. Additionally, you can check out Puffy mattresses at one of our partner showrooms if you’d like to try them in person before buying.

What payment methods do you accept?

We want to ensure your experience goes seamlessly so we accept all major credit cards, debit cards, PayPal, and Apple Pay for payment. Flexible financing is also available with Klarna, where you can shop now and pay in installments.

Flexible financing is available for all Puffy mattresses from as low as 0% APR as well as for any orders above $149. Simply add items to your cart and select Klarna at checkout to pay in installments.

How do I track my order?

You can easily track your order with Puffy! All you’ll need is the order number or tracking number to find out the status of your package through our website.

Can I specify a delivery date?

We offer free and quick shipping within 2 - 5 business days for all Puffy products so you can get the sleep you deserve as soon as possible. But unfortunately, you cannot specify a delivery date.

How do I start a return or exchange?

We recommend trying the mattress for at least 14 days before deciding to return it. If you’d still like to return or exchange a Puffy product within the trial period, please contact us at support@puffy.com to initiate the process. We’ll pick up the product for free and take care of everything quickly. For returns, you’ll get a full refund once the item is collected.

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Puffy Mattress

from $1,449

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Puffy Lux Mattress Hybrid

from $1,749

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Puffy Royal Mattress Hybrid

from $2,099

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FAQ

Are the foams in the mattresses CertiPUR-US® certified?

We’re proud to confirm that the foams used in all Puffy mattresses are CertiPUR-US® certified. This ensures that our mattresses are made safe without harmful chemicals, toxins, or heavy metals.
What type of base or foundation can we place the Puffy on?

Puffy mattresses can be used on various foundations, like box springs, flat frames, adjustable bases, and slatted frames. However, it is recommended to use a slatted foundation or adjustable base with memory foam and hybrid mattresses. You can find various types of bases at the Puffy Store.
How does your return policy work with the 101-night sleep trial?

All Puffy mattresses and accessories come with a 101-night sleep trial. You can try the product for 101 nights before deciding to keep it. If it’s not a fit, you can return it within your trial period. It’ll be collected for free and you’ll get a full refund.
How much does it cost to ship?

We want to make your shopping experience as easy as possible. All Puffy mattresses and products are shipped completely for free. You can experience a great night’s sleep in less than a week!
Where can I buy Puffy products?

You can buy all Puffy products through our official website, puffy.com. Additionally, you can check out Puffy mattresses at one of our partner showrooms if you’d like to try them in person before buying.
What payment methods do you accept?

We want to ensure your experience goes seamlessly so we accept all major credit cards, debit cards, PayPal, and Apple Pay for payment. Flexible financing is also available with Klarna, where you can shop now and pay in installments.
Can I use financing?

Flexible financing is available for all Puffy mattresses from as low as 0% APR as well as for any orders above $149. Simply add items to your cart and select Klarna at checkout to pay in installments.
How do I track my order?

You can easily track your order with Puffy! All you’ll need is the order number or tracking number to find out the status of your package through our website.
Can I specify a delivery date?

We offer free and quick shipping within 2 - 5 business days for all Puffy products so you can get the sleep you deserve as soon as possible. But unfortunately, you cannot specify a delivery date.
How do I start a return or exchange?

We recommend trying the mattress for at least 14 days before deciding to return it. If you’d still like to return or exchange a Puffy product within the trial period, please contact us at support@puffy.com to initiate the process. We’ll pick up the product for free and take care of everything quickly. For returns, you’ll get a full refund once the item is collected.