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Puffy 101-Night Trial - Puffy Icon On Contact Page
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Ask Away.

The Puffy Support Team is always ready to help you with your sleep queries. Feel free to call or email us.
Do you have questions? We are here to answer them.

Frequently Asked Questions

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featured questions

  • How do returns work with the 101-Night Sleep Trial?

    If you decide your Puffy mattress or accessory isn’t for you within our 101-night sleep trial, you can return it for free. For mattresses, we’ll schedule the return, arrange a charity donation, and issue a full refund. For accessories, send the product back to us, and we'll issue a full refund.

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  • How do you return your mattress?

    Our return policy makes product returns free and easy. If you’re within your trial period, get in touch using the contact form above or email support@puffy.com with your order number, and we'll get your mattress return started.

    For mattress purchases which include free accessories such as pillows, mattress protector, and sheets, you may keep, donate, or dispose of the products as you choose. The value of your free items will not be deducted from the total value of your mattress return, regardless of what you choose to do with them.

    If you paid for shipping to Hawaii or Alaska, we're unable to refund the shipping fees you paid for your original delivery.

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  • Is it free to return a product?

    Yes! You won’t incur shipping charges when returning a Puffy mattress or accessories.

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  • How much does it cost to ship?

    Shipping is free!

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  • How do you clean a Puffy mattress?

    Puffy mattresses have been crafted with easy maintenance in mind. Our unique stain-resistant covers keep your bed fresh all season and can be spot cleaned with all standard household cleaners.

    Our mattress protector, complimentary with any mattress purchase, upgrades your comfort with Puffy’s signature luxury feel and adds waterproof protection.

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  • What is covered in the lifetime warranty?

    Our lifetime warranty protects the quality of all mattresses, bed frames, bedding, and bedroom accessories for the entire time you use them.

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  • Where are Puffy mattresses made?

    We’re proud to produce American-made mattresses. All Puffy mattresses are designed, manufactured, assembled, and sewn right here in the USA.

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  • What is the difference between the Puffy and the Puffy Lux Hybrid?

    Puffy Mattress is a 10” 5-layer memory foam mattress that offers all types of sleepers a perfect blend of comfort and support. Puffy Lux Hybrid is a specialized 12” 6-layer mattress that combines memory foam and contour-adapt coils for better back support, stability, and cooling.

    Need better spinal support? Puffy Lux Hybrid is for you.

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  • What is the difference between the Puffy and the Puffy Royal Hybrid?

    Puffy Mattress is a 10” 5-layer memory foam mattress that offers all types of sleepers a perfect combination of comfort and support. Puffy Royal Hybrid is a premier 14” 7-layer mattress that features zoned full-body support with Cloud Air Technology, is infused with cooling gel, and has a contour-adapt layer for extra stability.

    Need full-body support and premium cooling? Puffy Royal Hybrid is for you.

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  • What is the difference between the Puffy Lux Hybrid and the Puffy Royal Hybrid?

    Puffy Lux Hybrid is a specialized 12” 6-layer mattress that combines memory foam and contour-adapt coils for better back support, stability, and cooling. Puffy Royal Hybrid is a premier 14” 7-layer mattress that features zoned full-body support with Cloud Air Technology, is infused with cooling gel, and has a contour-adapt layer for extra stability.

    Need better spinal support? Puffy Lux Hybrid is for you.
    Need full-body support and premium cooling? Puffy Royal Hybrid is for you.

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  • Will you pick-up and remove my old mattress?

    We do not have a service to pick-up your old mattress. However, you do have options. To remove your old mattress, contact a local donation center, or simply call 1-(800)-GOT-JUNK, they will provide pick-up service for a small fee. Most sanitation departments also provide 1-2 free large item pick-ups per year. You can try giving your local department a call to arrange this.

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  • How much do the mattresses weigh?

    Mattress Weights
    Size Puffy Mattress (lbs) Puffy Lux Hybrid (lbs) Puffy Royal Hybrid (lbs)
    Twin 29 51 58
    Twin XL 30 58 61
    Full 40 75 84
    Queen 48 83 94
    King 61 114 120
    California King 61 106 118
    Split King 60 116 122
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  • How tall (depth) are the mattresses?

    The original Puffy Mattress is 10" tall, Puffy Lux Hybrid Mattress is 12" tall, and Puffy Royal Hybrid Mattress is 14" tall.

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  • Does Puffy get indentations where you sleep after a while?

    The Puffy mattress has undergone years of research to develop and is made with the highest quality materials. The Puffy, Puffy Lux Hybrid, and Puffy Royal Hybrid come with a lifetime warranty to cover you from any manufacturing defects such as mattress sagging and deep indentations.

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  • Can the Puffy Mattress be used on an adjustable base/frame?

    Yes! All of our mattresses are compatible with your existing adjustable base or our full-featured, high-quality Puffy Adjustable Base.

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  • What are the dimensions of each Puffy mattress?

    Mattress Dimensions
    Size Puffy Mattress Puffy Lux Hybrid Puffy Royal Hybrid
    Twin 38" x 75" x 10" 38" x 75" x 12" 38" x 75" x 14"
    Twin XL 38" x 80" x 10" 38" x 80" x 12" 38" x 80" x 14"
    Full 54" x 75" x 10" 54" x 75" x 12" 54" x 75" x 14"
    Queen 60" x 80" x 10" 60" x 80" x 12" 60" x 80" x 14"
    King 76" x 80" x 10" 76" x 80" x 12" 76" x 80" x 14"
    California King 72" x 84" x 10" 72" x 84" x 12" 72" x 84" x 14"
    Split King 2 - 38" x 80" x 10" 2 - 38" x 80" x 12" 2 - 38" x 80" x 14"

    Your Puffy memory foam mattress will arrive in a box that measures 19" x 19" x 42". Your Puffy hybrid mattress will arrive in a box that measures 16” x 16” x 44”.

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  • How much weight can my Puffy Mattress hold?

    Puffy Mattress is designed to support up to 350 lbs per side of the mattress.

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  • What type of base or foundation can we place the Puffy on?

    Because of their build and quality, our mattresses are able to be placed on most surfaces!

    1. Box springs - If you currently have a box spring that's in good condition, or are planning to get a new one to add some more give to the mattress, go for it!
    2. Slatted frames - Just make sure the slats are no more than 4 inches apart!
    3. Platform & adjustable bases - Find comfort using your Puffy on any solid or adjustable base!
    4. Floor - If you have a minimalist room design, the Puffy will even work perfectly on the floor!
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  • Where can we try the Puffy Mattress?

    You can try a Puffy mattress at a retail store near you. Use the store locator to find the closest store to you. You can set a search radius and even filter your search with the mattress model you’d like to try! With our trial period, you’ll have 101 nights to try the mattress in the comfort of your home. If you don't absolutely love it, we’ll schedule a free pick-up and give you your money back.

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  • Do I need to flip my Puffy Mattress?

    Puffy's mattresses are designed so that it would never need to be flipped over. You can, on occasion, rotate them 180 degrees, however it is not necessary.

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  • How to set up the Puffy Mattress?

    You can set up your Puffy mattress in 6 easy steps and it only takes minutes! Since the mattress will arrive compressed in a 19" x 19" x 42" box (memory foam) or 16” x 16” x 44” box (hybrid), it's easy to move the mattress into your bedroom. You can check out our unboxing video to see just how easy it is to start sleeping on a cloud!

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  • How long before I can sleep on my Puffy Mattress?

    Not long at all. We recommend at least 2 hours for full expansion. It’s important to let the mattress circulate oxygen before you lay down and experience the best sleep of your life.

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  • Do you make custom size mattresses or mattresses for RVs?

    Puffy only comes in the 6 US standard mattress sizes:

    • Twin
    • Twin XL
    • Full
    • Queen
    • King
    • California King
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  • What is a hybrid mattress?

    A hybrid mattress is a combination of two types of mattresses. The Puffy Hybrid Mattresses are designed with a comfy blend of premium memory foam and foam encased contour-adapt coils. You will feel enhanced support for a uniquely customized sleep experience.

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  • Can you flip a hybrid mattress?

    You will never need to flip a Puffy Hybrid Mattress. Our mattresses are layered to perfection and guaranteed to stand the test of time. We offer a lifetime warranty on all our mattresses for extra peace of mind.

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  • What is the difference between a memory foam mattress and a hybrid mattress?

    Puffy memory foam mattresses only have foam layers whereas the Puffy hybrid mattress range combines foam and coils. Hybrid mattresses offer more stability, edge support, and airflow due to the coil base.

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  • What is the best foundation for a hybrid mattress?

    The best thing about the Puffy Hybrid Mattress range is that they can fit on any bed frame - no box spring required!

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  • Puffy Foundation

    • Does the Puffy Foundation fit on to my headboard?

      The Puffy Foundation comes with headboard attachment parts to easily connect your headboard to your frame!

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    • How much weight can the Puffy Foundation support?

      The Puffy Foundation has a robust metal design and is constructed to support over 1000 lbs.

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    • What are the dimensions of the Puffy Foundation?


      Puffy Foundation Dimensions

      Foundation Size Dimensions
      Twin 38" x 75" x 15"
      Twin XL 38" x 80" x 15"
      Full 54" x 75" x 15"
      Queen 60" x 80" x 15"
      King 76" x 80" x 15"
      California King 72" x 84" x 15"

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    • How much does the Puffy Foundation weigh?


      Puffy Foundation Weights

      Puffy Foundation Size Weight
      Twin 24 lbs
      Twin XL 25 lbs
      Full 38 lbs
      Queen 41 lbs
      King 47 lbs
      California King 48 lbs

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    • Will the Puffy Foundation fit inside the Puffy Bed Frame?

      Yes, the Puffy Foundation will fit inside the Puffy Bed Frame. However, you do not need to purchase both as the Puffy Bed Frame already includes rolling slats to provide you with a foundation to place your new mattress on!

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    • Can I attach a headboard to the Puffy Foundation?

      Yes, your order will include headboard attachment brackets to install a headboard to your Puffy Foundation.

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    • Puffy Foundation Manual

      If you've lost or misplaced your manual, download the digital copy here!

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  • Puffy Adjustable Base

    • Does the Puffy Adjustable Base come in full size?

      Yes! The Puffy Adjustable Base is available now in a full size! It is also available in twin XL, queen, and split king sizes.

      The split king size can accommodate either a single king size mattress, or 2 twin XL mattresses for independent comfort!

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    • Does the split king Puffy Adjustable Base consist of 2 independently moving units?

      Yes! The split king Puffy Adjustable Base combines 2 of our twin XL bases together, side-by-side. The base can be used with 2 twin XL mattresses and controlled completely independently from one another, or connected via our synchronization cable and used with a single king size mattress. The choice is up to you!

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    • Can the Puffy Adjustable Base fit inside my current bed frame?

      The Puffy Adjustable Base was designed to fit into the same size bed frame.

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    • Can I use my Puffy Adjustable Base without a bed frame?

      The Puffy Adjustable Base is designed so that it can be used one of two ways. It can be placed inside of a bed frame, or it can be used as a standalone base.

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    • What are the dimensions of the Puffy Adjustable Base?


      Puffy Adjustable Base Dimensions

      Puffy Adjustable Base Size Dimensions
      Twin XL 38" x 80" x 15"
      Full 54" x 75" x 15"
      Queen 60" x 80" x 15"
      Split King 76" x 80" x 15"

      The split king Puffy Adjustable Base combines 2 of our twin XL bases together, side-by-side. The base can be used with 2 twin XL mattresses and controlled completely independently from one another, or be used with a single king size mattress.

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    • How much weight can the Puffy Adjustable Base support?

      The Puffy Adjustable Base can support up to 800 lbs. The split king Puffy Adjustable Base supports 800 lbs on each side.

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    • What size mattress does the split king Puffy Adjustable Base need?

      The split king Puffy Adjustable Base can be used with one of two options:

      • 2x twin XL mattresses (for independent adjustments for each sleeper).
      • 1x king mattress
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    • Can the split king Puffy Adjustable Base be linked to have both sides work simultaneously?

      Yes! You can pair up the two halves of the split king Puffy Adjustable Base using the included synchronization cable which allows you to control both sides simultaneously. This allows you to use the split king frame with single king size mattress!

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    • How much does the Puffy Adjustable Base weigh?


      Puffy Adjustable Base Weights

      Puffy Adjustable Base Size Weight
      Twin XL 108 lbs
      Full 123.5 lbs
      Queen 134.5 lbs
      Split King 2 x 108 lbs (216 lbs)

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    • Will my current mattress work on the Puffy Adjustable Base?

      If your current mattress is an innerspring, memory foam, latex, or hybrid, then yes, it will be compatible.

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    • Puffy Adjustable Base Manual

      If you've lost or misplaced your manual, download the digital copy here!

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  • Puffy Bed Frame

    • How much weight can the Puffy Bed Frame support?

      The Puffy Bed Frame is sturdy enough to support up to 600 lbs.

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    • What are the dimensions of the Puffy Bed Frame?


      Puffy Bed Frame Dimensions

      Puffy Bed Frame Size Dimensions
      Full 58" x 83" x 51"
      Queen 64" x 88" x 51"
      King 80" x 88" x 51"
      California King 76" x 92" x 51"

      The height listed includes the height of the headboard - the height of the bed frame alone is 17 inches high.

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    • What is the height of the Puffy Bed Frame including the Puffy Mattress?

      The top of the Puffy Mattress, while placed on the Puffy Bed Frame, is 24.5 inches tall.

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    • What is the height of the Puffy Bed Frame including the Puffy Lux?

      The top of the Puffy Lux Mattress, while placed on the Puffy Bed Frame, is 26.5 inches tall.

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    • What is the height of the Puffy Bed Frame including the Puffy Royal Mattress?

      The top of the Puffy Royal Mattress, while placed on the Puffy Bed Frame, is 28.5 inches tall.

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    • Can the Puffy Adjustable Base fit inside the Puffy Bed Frame?

      Yes! The Puffy Bed Frame is perfectly spaced to fit the Puffy Adjustable Base within it. All you have to do is remove the rolling slats and the slat support rails, and you're good to go!

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    • Does the Puffy Bed Frame include a box spring or foundation?

      The Puffy Bed Frame includes a foundation of rolling slats! These are a higher quality version than your typical solid/flat slats so you won’t need any extra support.

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    • Will the Puffy Foundation fit inside the Puffy Bed Frame?

      Yes, the Puffy Foundation will fit inside the Puffy Bed Frame. However, you do not need to purchase both as the Puffy Bed Frame already includes rolling slats to provide you with a foundation to place your new mattress on!

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    • How much does the Puffy Bed Frame weigh?


      Puffy Bed Frame Weights

      Puffy Bed Frame Size Weight
      Full 160 lbs
      Queen 167 lbs
      King 202 lbs
      California King 198 lbs

      *Weights are for both the frame and headboard.

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    • Puffy Bed Frame Manual

      If you've lost or misplaced your manual:

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  • Puffy Pillow

    • What are the dimensions of the Puffy Pillow?


      Puffy Pillow Dimensions

      Puffy Pillow Size Dimensions
      Regular Gray: 26" x 20"
      White: 26" x 18"
      King Gray: 36" x 20"
      White: 34" x 18"

      The foam filling in the Puffy Pillow is adjustable. It arrives full with a firm feel, you can remove as much as you'd like to soften/flatten the pillow to your preferences!

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    • How do you wash the Puffy Pillow?

      Both the Puffy Pillow cover and inner casing are washable, however, DO NOT WASH THE SHREDDED MEMORY FOAM.

      Always take the removable cover and inner casing off (remove the shredded memory foam) and wash separately. Machine wash cold using the gentle cycle. Do not use bleach or fabric softener. Tumble dry low or air dry. Ensure both the removable cover and inner casing are completely dry before use.

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    • How much does the Puffy Pillow weigh?


      Puffy Pillow Weights

      Puffy Pillow Size Dimensions
      Regular Gray: 2.8 lbs
      White: 2.5 lbs
      King Gray: 4 lbs
      White: 4 lbs

      The standard pillow weighs 2.8 lbs, while the king-sized pillow comes in at 4 lbs.

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  • Puffy Mattress Pad

    • What are the dimensions of the Puffy Mattress Pad?


      Puffy Mattress Pad Dimensions

      Puffy Mattress Pad Size Dimensions
      Twin 38" x 75" x 2"
      Twin XL 38" x 80" x 2"
      Full 54" x 75" x 2"
      Queen 60" x 80" x 2"
      King 76" x 80" x 2"
      California King 72" x 84" x 2"

      The Puffy Mattress Pad is 2 inches thick and has durable stretch pockets compatible with mattresses up to 15 inches in depth.

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    • How do you wash the Puffy Mattress Pad?

      The Puffy Mattress Pad should be machine washed cold.

      Wash the Puffy Mattress Pad in cold water on a gentle cycle only. DO NOT USE BLEACH. Do not dry clean. Do not iron. Tumble dry on low heat and make sure it is completely rinsed out and dry before use.

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    • How much does the Puffy Mattress Pad weigh?

      The weight of your mattress pad depends on its size. Here’s a helpful table:

      Puffy Mattress Pad Weights

      Puffy Mattress Pad Size Weight
      Twin 8 lbs
      Twin XL 9 lbs
      Full 11 lbs
      Queen 13 lbs
      King 16 lbs
      California King 16 lbs

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  • Puffy Comforter

    • What are the dimensions of the Puffy Comforter?


      Puffy Comforter Dimensions

      Puffy Comforter Size Dimensions
      Twin/Twin XL 70" x 88"
      Full/Queen 90" x 94"
      King/California King 94" x 108"

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    • How do you wash the Puffy Comforter?

      The Puffy Comforter should be machine washed cold.

      Wash the Puffy Comforter in cold water on a gentle cycle only. DO NOT USE BLEACH. Do not dry clean. Do not iron. Tumble dry on low heat and make sure it is completely rinsed out and dry before use.

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    • How much does the Puffy Comforter weigh?

      The weight of your comforter depends on its size. Here’s a helpful table:

      Puffy Comforter Weights

      Puffy Comforter Size Weight
      Twin/Twin XL 5.6 lbs
      Full/Queen 7.5 lbs
      King/California King 9 lbs

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  • Puffy Mattress Protector

    • What are the dimensions of the Puffy Mattress Protector?


      Puffy Mattress Protector Dimensions

      Puffy Mattress Protector Size Dimensions
      Twin 38" x 75"
      Twin XL 38" x 80"
      Full 54" x 75"
      Queen 60" x 80"
      King 76" x 80"
      California King 72" x 84"

      The Puffy Mattress Protector uses durable stretch pockets that can accommodate the thickness of all Puffy's mattresses.

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    • How do you wash the Puffy Mattress Protector?

      Wash the Puffy Mattress Protector in cold water on a gentle cycle. DO NOT USE BLEACH. Tumble dry on low heat and make sure it is completely dry before use.

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    • How much does the Puffy Mattress Protector weigh?

      The weight of your mattress protector depends on its size. Here’s a helpful table:

      Puffy Mattress Protector Weights

      Puffy Mattress Protector Size Weight
      Twin 2.4 lbs
      Twin XL 2.6 lbs
      Full 3.1 lbs
      Queen 3.5 lbs
      King 4.4 lbs
      California King 4.3 lbs

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  • Puffy Mattress Topper

    • Is the Puffy Mattress Topper cover washable?

      Yes! The Puffy Mattress Topper's cover is removable and washable.

      Wash Instructions: Wash zipper cover in cold water on gentle cycle. DO NOT USE BLEACH! Tumble dry on low heat. Completely dry before use.

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    • What are the dimensions of the Puffy Mattress Topper?


      PUFFY MATTRESS TOPPER DIMENSIONS

      Puffy Mattress Topper Size Dimensions
      Twin 38” x 75” x 2.5”
      Twin XL 38” x 80” x 2.5”
      Full 54” x 75” x 2.5”
      Queen 60” x 80” x 2.5”
      King 76” x 80” x 2.5”
      California King 72” x 84” x 2.5”

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    • How much does the Puffy Mattress Topper weigh?

      The weight of your mattress topper depends on its size and firmness. Here’s a helpful table:

      Puffy Mattress Topper Weights

      Puffy Mattress Topper Size (Firm) Weight
      Twin 10 lbs
      Twin XL 10.25 lbs
      Full 14 lbs
      Queen 16.5 lbs
      King 22.2 lbs
      California King 20 lbs

      Puffy Mattress Topper Size (Soft) Weight
      Twin 11 lbs
      Twin XL 11.25 lbs
      Full 15.3 lbs
      Queen 17.6 lbs
      King 22 lbs
      California King 21.8 lbs

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  • Puffy Blanket

    • What are the dimensions of the Puffy Blanket?

      The Puffy Blanket comes in three generous sizes. It’s perfect for sharing, for use as a throw, or for a luxuriously soft comfort just for yourself - so you have options.

      Puffy Blanket sizes include:

      • The small blanket is 50” x 65”
      • The medium blanket is 85” x 92”
      • The large blanket is 90” x 108”
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    • Can I use the Puffy Blanket as a throw blanket?

      Yes! The Puffy Blanket can be used as a blanket in the bedroom and as a faux fur throw in the living room. The dual-feel faux fur and mink design will add velvety warm comfort to any room of the house.

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    • How to wash the faux fur Puffy Blanket?

      Machine wash your faux fur Puffy Blanket at home. Just use cold water and wash it with similar colors. You can also tumble dry the Puffy Blanket on low heat.

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    • How much does the Puffy Blanket weigh?

      The weight of your blanket depends on its size. Here’s a helpful table:

      Puffy Blanket Weights

      Puffy Blanket Size Weight
      Small 2.5 lbs
      Medium 6 lbs
      Large 7.5 lbs

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  • Puffy Weighted Blanket

    • How do you wash the Puffy Weighted Blanket?

      Inner Blanket - Hand wash and only hang dry - DO NOT TUMBLE DRY

      Duvet Cover- Hand wash, or machine wash, and hang dry - do not bleach - DO NOT TUMBLE DRY

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    • How do you tie the duvet cover to the Puffy Weighted Blanket?

      1. Spread out your Puffy Weighted Blanket on the bed.
      2. Unzip the cover.
      3. Turn the cover inside out.
      4. Spread the reversed cover on top of the blanket.
      5. Create strong knots between the loops of the cover and the loops of the blanket.
      6. Flip the cover right-side in.
      7. Close the zipper.
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    • What are the dimensions of the Puffy Weighted Blanket?


      PUFFY WEIGHTED BLANKET DIMENSIONS

      Puffy Weighted Blanket Size Dimensions
      Twin 48” x 72”
      Queen 60” x 80”
      King 80” x 87"

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    • How much does the Puffy Weighted Blanket weigh?

      The weight of your weighted blanket depends on its size. Here’s a helpful table:

      Puffy Weighted Blanket Weights

      Puffy Weighted Blanket Size Weight
      Twin 15 lbs
      Queen 15 lbs
      King 20 lbs

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  • Puffy Sheets

    • How do I wash Puffy Sheets?

      Puffy Sheets can be washed and tumble dried at home. We recommend washing the bamboo sheets in cold water to help sustain the soft and silky feel. Wash after wash, Puffy bamboo bed sheets will continuously cover you in comfort.

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    • Do Puffy Sheets fit any mattress?

      Puffy Sheet sets are available in all sizes, including twin, twin XL, full, queen, king, and California king.

      The Puffy Sheet set features a fitted sheet, flat sheet, and two pillowcases (1 pillowcase for the twin and twin XL). The Puffy deep pocket fitted sheet is perfect for mattresses between 10 and 15 inches deep.

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    • Are Puffy bamboo sheets safe?

      Puffy bamboo sheets are safe for the entire family. Naturally hypoallergenic 100% bamboo fiber is soft, breathable, and dust mite resistant.

      Puffy Sheets are also Oeko-Tex® Standard 100 Certified. Every thread and component has been tested for harmful substances. This is the highest possible standard for textile quality and assurance.

      Puffy bamboo sheets also contain antibacterial properties. 100% bamboo sheets absorb and evaporate moisture, minimizing the opportunity for bacteria to share the bed with you.

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    • What are the dimensions of Puffy Sheets?


      PUFFY FITTED SHEET DIMENSIONS

      Puffy Fitted Sheet Size Dimensions
      Twin 38” x 75” x 15.7”
      Twin XL 38” x 80” x 15.7”
      Full 54” x 75” x 15.7”
      Queen 60” x 80” x 15.7”
      King 76” x 80” x 15.7”
      California King 72” x 84” x 15.7”


      PUFFY FLAT SHEET DIMENSIONS

      Puffy Flat Sheet Size Dimensions
      Twin 66" x 96"
      Twin XL 66" x 102"
      Full 81" x 96"
      Queen 90" x 102"
      King 108" x 102"
      California King 108" x 102"


      PUFFY PILLOW CASE DIMENSIONS

      Puffy Pillow Case Size Dimensions
      Standard 30" x 20"
      King 40" x 20"

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    • How much do Puffy Sheets weigh?

      The weight of your sheets depends on their size. Here’s a helpful table:

      Puffy Sheets Weights

      Puffy Sheet Size Weight
      Twin 2.8 lbs
      Twin XL 3 lbs
      Full 4 lbs
      Queen 4.4 lbs
      King 5 lbs
      California King 5.1 lbs

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  • Puffy Dog Bed

    • What are the dimensions of the Puffy Dog Bed?

      There are three different sizing options for the Puffy Dog Bed.

      • The small dog bed is 25" x 20" x 6"
      • The medium dog bed is 36" x 28.5" x 9"
      • The large dog bed is 44" x 34" x 10"
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    • Is the Puffy Dog Bed indestructible?

      The Puffy Dog Bed is tough! Designed with an anti-tear and scratch-resistant cover, as well as an ultra-durable border, this dog bed is built to last.

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    • What is the Puffy Dog Bed made of?

      The base of the Puffy Dog Bed is high-density 100% memory foam, which provides comfort, support, and breathability. The cover of the Puffy Dog Bed is a durable 100% polyester microfiber fabric, both soft yet strong so your pup can play and sleep well.

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    • How long does a dog bed last?

      Many dog beds do not stand the test of time. The Puffy Dog Bed comes with a Lifetime Warranty. For as long as your dog enjoys sleeping on clouds, we cover your purchase.

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    • How do I wash a Puffy Dog Bed?

      Remove the cover of the Puffy Dog Bed and machine wash below 40℃.

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    • How much does the Puffy Dog Bed weigh?

      The weight of your dog bed depends on its size. Here’s a helpful table:

      Puffy Dog Bed Weights

      Puffy Dog Bed Size Weight
      Small 5 lbs
      Medium 12 lbs
      Large 17 lbs

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  • Puffy Rug

    • What size rug should I buy?

      If you are placing the rug beneath a queen size bed, a 5′ x 8′ area rug will fit nicely. The 5′ x 8′ area rug is also suited to smaller living room spaces and dining rooms. For a king size bed or california king bed, a 6′ x 10′ area rug is better suited. The 6′ x 10′ area rug is the best option for larger spaces around the house.

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    • How thick is the Puffy Rug?

      The Puffy area rug has a pile height of 1.5". The Puffy Rug is a plush high-pile shag area rug that feels luxuriously soft between your toes.

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    • How do you clean the Puffy Rug?

      You can spot clean the Puffy Rug with mild detergent. Blot dry with a clean undyed cloth by pressing firmly over the spill. For hard to remove stains, professional rug cleaning is recommended.

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    • What are the dimensions of the Puffy Rug?


      PUFFY RUG DIMENSIONS

      Rug Size Dimensions
      Medium 5’ x 8’
      Large 6’ x 10’

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    • How much does the Puffy Rug weigh?

      The medium rug weighs 29 lbs, while the large rug comes in at 45 lbs.

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  • Do we offer financing?

    YES! We offer simple and flexible mattress financing through our partners at Klarna. You can apply for mattress financing for as low as 0% APR. To use our financing solution, simply select Klarna at checkout.

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  • How do returns work with the 101-Night Sleep Trial?

    If you decide your Puffy mattress or accessory isn’t for you within our 101-night sleep trial, you can return it for free. For mattresses, we’ll schedule the return, arrange a charity donation, and issue a full refund. For accessories, send the product back to us, and we'll issue a full refund.

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  • How do you return your mattress?

    Our return policy makes product returns free and easy. If you’re within your trial period, get in touch using the contact form above or email support@puffy.com with your order number, and we'll get your mattress return started.

    For mattress purchases which include free accessories such as pillows, mattress protector, and sheets, you may keep, donate, or dispose of the products as you choose. The value of your free items will not be deducted from the total value of your mattress return, regardless of what you choose to do with them.

    If you paid for shipping to Hawaii or Alaska, we're unable to refund the shipping fees you paid for your original delivery.

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  • How do you return an accessory?

    Our return policy makes product returns free and easy. Simply ship your accessory to our facility for free, and we’ll issue you a refund. If you’re within your trial period, get in touch using the contact form above or email support@puffy.com with your order number, and we'll get your return started.

    If you paid for shipping to Hawaii or Alaska, we're unable to refund the shipping fees you paid for your original delivery.

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  • Is it free to return a product?

    Yes! You won’t incur shipping charges when returning a Puffy mattress or accessories.

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  • How much does it cost to ship?

    Shipping is free!

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