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Puffy SUPPORT.

We’re here for you.
7 days a week.


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PST
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Sleep tight. 101 nights.
Risk-free.
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For life.
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REAL people. REAL support.

The Puffy Support Team is here to help you with your sleep queries.

Send us an email.

support@puffy.com

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+1 (800) 430-8380

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Frequently asked questions.

  • How do returns work with the 101-night sleep trial?

    If you decide your Puffy mattress or accessory isn’t for you within our 101-night sleep trial, you can return it for free. For mattresses, we’ll schedule the return, arrange a charity donation, and issue a full refund. For accessories, send the product back to us, and we'll issue a full refund.

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  • How do you return your mattress?

    Our return policy makes product returns free and easy. If you’re within your trial period, get in touch using the contact form above or email support@puffy.com with your order number, and we'll get your mattress return started.

    For mattress purchases which include free accessories such as pillows, mattress protector, and sheets set, you may keep, donate, or dispose of the products as you choose. The value of your free items will not be deducted from the total value of your mattress return, regardless of what you choose to do with them.

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  • Is it free to return a product?

    Yes! You won’t incur shipping charges when returning a Puffy mattress or accessories.

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  • How much does it cost to ship?

    Shipping is free!

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  • How do you clean a Puffy mattress?

    Puffy mattresses have been crafted with easy cleaning and maintenance in mind. The Stain-Resistant Cloud Cover on the Puffy Cloud, Puffy Lux, and Puffy Royal has a zip-n-wash feature making spot cleaning with mild detergents and other gentle household cleaners a breeze. Spot cleaning rather than cover removal is recommended for the Puffy Diamond.

    Our mattress protector, complimentary with any mattress purchase, upgrades your comfort with Puffy’s signature luxury feel and adds waterproof protection.

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  • What is covered in the lifetime warranty?

    Our lifetime warranty protects the quality of all mattresses, bed frames, bedding, and bedroom accessories for the entire time you use them.

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  • Where are Puffy mattresses made?

    We’re proud to produce American-made mattresses. All Puffy mattresses are designed, manufactured, assembled, and sewn right here in the USA.

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  • What is the difference between the Puffy Cloud and the Puffy Lux Hybrid?

    Puffy Cloud Mattress is a 10” 5-layer memory foam mattress that offers all types of sleepers a perfect blend of comfort and support. Puffy Lux Hybrid is a specialized 12” 6-layer mattress that combines memory foam and contour-adapt coils for better back support, stability, and cooling.

    Need better spinal support? Puffy Lux Hybrid is for you.

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  • What is the difference between the Puffy Cloud and the Puffy Royal Hybrid?

    Puffy Cloud Mattress is a 10” 5-layer memory foam mattress that offers all types of sleepers a perfect combination of comfort and support. Puffy Royal Hybrid is a premier 14” 7-layer mattress that features zoned full-body support with Cloud Air Technology, is infused with cooling gel, and has a contour-adapt layer for extra stability.

    Need full-body support and premium cooling? Puffy Royal Hybrid is for you.

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  • What is the difference between the Puffy Cloud and the Puffy Diamond Hybrid?

    Puffy Cloud Mattress is a 10” 5-layer memory foam mattress that offers all types of sleepers a perfect combination of comfort and support. The Puffy Diamond Hybrid is our ultra-luxurious mattress model with a 16” profile and 10 layers of exceptional comfort. In addition to zoned full-body support, it features additional support from an airy latex layer and multiple layers of premium contouring, quilting, and an alpaca wool filling.

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  • What is the difference between the Puffy Lux Hybrid and the Puffy Royal Hybrid?

    Puffy Lux Hybrid is a specialized 12” 6-layer mattress that combines memory foam and contour-adapt coils for better back support, stability, and cooling. Puffy Royal Hybrid is a premier 14” 7-layer mattress that features zoned full-body support with Cloud Air Technology, is infused with cooling gel, and has a contour-adapt layer for extra stability.

    Need better spinal support? Puffy Lux Hybrid is for you.

    Need full-body support and premium cooling? Puffy Royal Hybrid is for you.

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  • What is the difference between the Puffy Lux Hybrid and the Puffy Diamond Hybrid?

    Puffy Lux Hybrid is a specialized 12” 6-layer mattress that combines memory foam and contour-adapt coils for better back support, stability, and cooling. The Puffy Diamond Hybrid features a 16” profile and 10 layers of deluxe comfort. Enjoy zoned full-body support and contour-adapt coils, plus support from an additional breathable latex layer, pressure-relieving contouring foams, and an exceptionally luxurious alpaca wool filling and quilted upper.

    Need great spinal support? Puffy Lux Hybrid is for you.

    Need incredible full-body support, contouring, deluxe pressure relief, enhanced cushioning, airflow, and ultra-comfy alpaca wool? The Puffy Diamond Hybrid is for you.

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  • What is the difference between the Puffy Royal Hybrid and the Puffy Diamond Hybrid?

    Puffy Royal Hybrid is a premier 14” 7-layer mattress that features zoned full-body support with Cloud Air Technology, is infused with cooling gel, and has a contour-adapt layer for extra stability. The Puffy Diamond Hybrid is the most luxurious mattress in our collection and features all the benefits of the Royal taken to exceptional heights with a deluxe pillow top layer of quilting and exquisite alpaca wool, thicker contouring foams, and springy, airy latex for absolute comfort.

    Need full-body support and premium cooling? Puffy Royal Hybrid is for you.

    Looking for unparalleled support for your entire body, luxurious contouring, superior pressure alleviation, boosted cushioning, optimized airflow, and luxury materials in a hand-finished product? The Puffy Diamond Hybrid is your perfect match.

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  • Will you pick-up and remove my old mattress?

    We do not have a service to pick-up your old mattress. However, you do have options. To remove your old mattress, contact a local donation center, or simply call 1-(800)-GOT-JUNK, they will provide pick-up service for a small fee. Most sanitation departments also provide 1-2 free large item pick-ups per year. You can try giving your local department a call to arrange this.

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  • How much do the mattresses weigh?

    Mattress Weights
    Size Puffy Cloud (lbs) Puffy Lux Hybrid (lbs) Puffy Royal Hybrid (lbs) Puffy Diamond Hybrid (lbs)
    Twin 29 51 58 NA
    Twin XL 30 58 61 67
    Full 40 75 84 NA
    Queen 48 83 94 106
    King 61 114 120 129
    California King 61 106 118 132
    Split King 60 116 122 134
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  • How tall (depth) are the mattresses?

    The original Puffy Cloud Mattress is 10" tall, the Puffy Lux Hybrid Mattress is 12" tall, the Puffy Royal Hybrid Mattress is 14" tall, and the Puffy Diamond Hybrid Mattress is 16” tall.

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  • Does Puffy get indentations where you sleep after a while?

    The Puffy mattress has undergone years of research to develop and is made with the highest quality materials. The Puffy Cloud, Puffy Lux Hybrid, Puffy Royal Hybrid, and Puffy Diamond Hybrid come with a lifetime warranty to cover you from any manufacturing defects such as mattress sagging and deep indentations.

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  • Can the Puffy mattress be used on an adjustable base/frame?

    Yes! All of our mattresses are compatible with your existing adjustable base or our full-featured, high-quality Puffy Adjustable Base.

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  • What are the dimensions of each Puffy mattress?

    Mattress Dimensions
    Size Puffy Cloud Puffy Lux Hybrid Puffy Royal Hybrid Puffy Diamond Hybrid
    Twin 38" x 75" x 10" 38" x 75" x 12" 38" x 75" x 14" NA
    Twin XL 38" x 80" x 10" 38" x 80" x 12" 38" x 80" x 14" 38” x 80” x 16”
    Full 54" x 75" x 10" 54" x 75" x 12" 54" x 75" x 14" NA
    Queen 60" x 80" x 10" 60" x 80" x 12" 60" x 80" x 14" 60" x 80" x 16”
    King 76" x 80" x 10" 76" x 80" x 12" 76" x 80" x 14" 76" x 80" x 16”
    California King 72" x 84" x 10" 72" x 84" x 12" 72" x 84" x 14" 72" x 84" x 16”
    Split King 2 - 38" x 80" x 10" 2 - 38" x 80" x 12" 2 - 38" x 80" x 14" 2 - 38” x 80” x 16”

    Your Puffy Cloud Mattress will arrive in a box that measures 19" x 19" x 42". Your Puffy Lux Hybrid Mattress and Puffy Royal Hybrid Mattress will arrive in a box that measures 16” x 16” x 44”. Your Puffy Diamond Hybrid Mattress will arrive in a box that measures 18" x 18"x 45".

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  • How much weight can my Puffy mattress hold?

    Puffy mattresses are designed to support up to 350 lbs per person.

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  • What type of base or foundation can we place a Puffy mattress on?

    Puffy mattresses, thanks to their versatility, can comfortably sit on different types of surfaces, including but not limited to box springs, slatted frames, platform bed frames, adjustable bases, and the floor.

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  • Where can we try the Puffy mattress?

    You can try a Puffy mattress at a retail store near you. Use our store locator to find the closest furniture or mattress store near you. You can set a search radius and even filter your search with the mattress model you’d like to try! With our trial period, you’ll have 101 nights to try the mattress in the comfort of your home. If you don't absolutely love it, we’ll schedule a free pick-up and give you your money back.

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  • Do I need to flip my Puffy mattress?

    Puffy's mattresses are designed so that it would never need to be flipped over. You can, on occasion, rotate them 180 degrees, however it is not necessary.

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  • How to set up the Puffy mattress?

    You can set up your Puffy mattress in 6 easy steps and it only takes minutes! Since the mattress will arrive compressed in a 19" x 19" x 42" box (Puffy Cloud), 16” x 16” x 44” box (Puffy Lux Hybrid and Puffy Royal Hybrid), or 18" x 18" x 45" box (Puffy Diamond Hybrid) it's easy to move the mattress into your bedroom. You can check out our unboxing video to see just how easy it is to start sleeping on a cloud!

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  • How long before I can sleep on my Puffy mattress?

    Not long at all. We recommend at least 2 hours for full expansion. It’s important to let the mattress circulate oxygen before you lay down and experience the best sleep of your life.

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  • Do you make custom size mattresses or mattresses for RVs?

    Puffy only comes in the 6 US standard mattress sizes:

    • Twin
    • Twin XL
    • Full
    • Queen
    • King
    • California King
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  • What is a hybrid mattress?

    A hybrid mattress is a combination of two types of mattresses. The Puffy Lux Hybrid and Puffy Royal Hybrid mattresses are designed with a comfy blend of premium memory foam and foam encased contour-adapt coils. You will feel enhanced support for a uniquely customized sleep experience. The Puffy Diamond Hybrid also features a premium memory foam and contour-adapt coil design but with an added layer of luxurious latex and an alpaca wool-filled pillow top for a truly decadent sleep experience.

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  • Can you flip a hybrid mattress?

    You will never need to flip a Puffy Hybrid Mattress. Our mattresses are layered to perfection and guaranteed to stand the test of time. We offer a lifetime warranty on all our mattresses for extra peace of mind.

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  • What is the difference between a memory foam mattress and a hybrid mattress?

    Puffy memory foam mattresses only have foam layers whereas the Puffy hybrid mattress range combines foam, coils, and other premium materials such as latex and alpaca wool. Hybrid mattresses offer more stability, edge support, and airflow due to the coil base.

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  • What is the best foundation for a hybrid mattress?

    The best thing about the Puffy Hybrid Mattress range is that they can fit on any bed frame - no box spring required!

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  • Puffy Serenity Adjustable Base

    • Does the Puffy Serenity Adjustable Base come in full size?

      Yes! The Puffy Serenity Adjustable Base is available now in a full size! It is also available in twin XL, queen, and split king sizes.

      The split king size can accommodate either a single king size mattress, or 2 twin XL mattresses for independent comfort!

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    • Does the split king Puffy Serenity Adjustable Base consist of 2 independently moving units?

      Yes! The split king Puffy Serenity Adjustable Base combines 2 of our twin XL bases together, side-by-side. The base can be used with 2 twin XL mattresses and controlled completely independently from one another, or connected via our synchronization cable and used with a single king size mattress. The choice is up to you!

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    • Can the Puffy Serenity Adjustable Base fit inside my current bed frame?

      The Puffy Serenity Adjustable Base was designed to fit into the same size bed frame.

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    • Can I use my Puffy Serenity Adjustable Base without a bed frame?

      The Puffy Serenity Adjustable Base is designed so that it can be used one of two ways. It can be placed inside of a bed frame, or it can be used as a standalone base.

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    • What are the dimensions of the Puffy Serenity Adjustable Base?


      Puffy Serenity Adjustable Base Dimensions

      Puffy Serenity Adjustable Base Size Dimensions
      Twin XL 38" x 80" x 15"
      Full 54" x 75" x 15"
      Queen 60" x 80" x 15"
      Split King 76" x 80" x 15"

      The split king Puffy Serenity Adjustable Base combines 2 of our twin XL bases together, side-by-side. The base can be used with 2 twin XL mattresses and controlled completely independently from one another, or be used with a single king size mattress.

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    • How much weight can the Puffy Serenity Adjustable Base support?

      The Puffy Serenity Adjustable Base can support up to 800 lbs. The split king Puffy Serenity Adjustable Base supports 800 lbs on each side.

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    • What size mattress does the split king Puffy Serenity Adjustable Base need?

      The split king Puffy Serenity Adjustable Base can be used with one of two options:

      • 2x twin XL mattresses (for independent adjustments for each sleeper).
      • 1x king mattress
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    • Can the split king Puffy Serenity Adjustable Base be linked to have both sides work simultaneously?

      Yes! You can pair up the two halves of the split king Puffy Serenity Adjustable Base using the included synchronization cable which allows you to control both sides simultaneously. This allows you to use the split king frame with single king size mattress!

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    • How much does the Puffy Serenity Adjustable Base weigh?


      Puffy Serenity Adjustable Base Weights

      Puffy Serenity Adjustable Base Size Weight
      Twin XL 108 lbs
      Full 123.5 lbs
      Queen 134.5 lbs
      Split King 2 x 108 lbs (216 lbs)

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    • Will my current mattress work on the Puffy Serenity Adjustable Base?

      If your current mattress is an innerspring, memory foam, latex, or hybrid, then yes, it will be compatible.

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    • Puffy Serenity Adjustable Base Manual

      If you've lost or misplaced your manual, download the digital copy here!

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  • Puffy Sterling Bed Frame

    • How much weight can the Puffy Sterling Bed Frame support?

      The Puffy Sterling Bed Frame is sturdy enough to support up to 600 lbs.

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    • What are the dimensions of the Puffy Sterling Bed Frame?


      Puffy Sterling Bed Frame Dimensions

      Puffy Sterling Bed Frame Size Dimensions
      Full 58" x 83" x 51"
      Queen 64" x 88" x 51"
      King 80" x 88" x 51"
      California King 76" x 92" x 51"

      The height listed includes the height of the headboard - the height of the bed frame alone is 17 inches high.

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    • What is the height of the Puffy Sterling Bed Frame including the Puffy Cloud Mattress?

      The top of the Puffy Cloud Mattress, while placed on the Puffy Sterling Bed Frame, is 24.5 inches tall.

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    • What is the height of the Puffy Sterling Bed Frame including the Puffy Lux Mattress?

      The top of the Puffy Lux Mattress, while placed on the Puffy Sterling Bed Frame, is 26.5 inches tall.

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    • What is the height of the Puffy Sterling Bed Frame including the Puffy Royal Mattress?

      The top of the Puffy Royal Mattress, while placed on the Puffy Sterling Bed Frame, is 28.5 inches tall.

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    • What is the height of the Puffy Sterling Bed Frame including the Puffy Diamond Mattress?

      The top of the Puffy Diamond Mattress, while placed on the Puffy Sterling Bed Frame, is 30.5 inches tall.

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    • Can the Puffy Serenity Adjustable Base fit inside the Puffy Sterling Bed Frame?

      Yes! The Puffy Sterling Bed Frame is perfectly spaced to fit the Puffy Serenity Adjustable Base within it. All you have to do is remove the rolling slats and the slat support rails, and you're good to go!

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    • Does the Puffy Sterling Bed Frame include a box spring or foundation?

      The Puffy Sterling Bed Frame includes a foundation of rolling slats! These are a higher quality version than your typical solid/flat slats so you won’t need any extra support.

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    • Will the Puffy Midnight Foundation fit inside the Puffy Sterling Bed Frame?

      Yes, the Puffy Midnight Foundation will fit inside the Puffy Sterling Bed Frame. However, you do not need to purchase both as the Puffy Sterling Bed Frame already includes rolling slats to provide you with a foundation to place your new mattress on!

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    • How much does the Puffy Sterling Bed Frame weigh?


      Puffy Sterling Bed Frame Weights

      Puffy Sterling Bed Frame Size Weight
      Full 160 lbs
      Queen 167 lbs
      King 202 lbs
      California King 198 lbs

      *Weights are for both the frame and headboard.

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    • Puffy Sterling Bed Frame Manual

      If you've lost or misplaced your manual:

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  • Puffy Midnight Foundation

    • Does the Puffy Midnight Foundation fit on to my headboard?

      The Puffy Midnight Foundation comes with headboard attachment parts to easily connect your headboard to your frame!

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    • How much weight can the Puffy Midnight Foundation support?

      The Puffy Midnight Foundation has a robust metal design and is constructed to support over 1000 lbs.

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    • What are the dimensions of the Puffy Midnight Foundation?


      Puffy Midnight Foundation Dimensions

      Foundation Size Dimensions
      Twin 38" x 75" x 15"
      Twin XL 38" x 80" x 15"
      Full 54" x 75" x 15"
      Queen 60" x 80" x 15"
      King 76" x 80" x 15"
      California King 72" x 84" x 15"

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    • How much does the Puffy Midnight Foundation weigh?


      Puffy Midnight Foundation Weights

      Puffy Midnight Foundation Size Weight
      Twin 24 lbs
      Twin XL 25 lbs
      Full 38 lbs
      Queen 41 lbs
      King 47 lbs
      California King 48 lbs

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    • Will the Puffy Midnight Foundation fit inside the Puffy Sterling Bed Frame?

      Yes, the Puffy Midnight Foundation will fit inside the Puffy Sterling Bed Frame. However, you do not need to purchase both as the Puffy Sterling Bed Frame already includes rolling slats to provide you with a foundation to place your new mattress on!

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    • Can I attach a headboard to the Puffy Midnight Foundation?

      Yes, your order will include headboard attachment brackets to install a headboard to your Puffy Midnight Foundation.

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    • Puffy Midnight Foundation Manual

      If you've lost or misplaced your manual, download the digital copy here!

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  • Puffy Signature Pillow

    • What are the dimensions of the Puffy Signature Pillow?


      Puffy Signature Pillow Dimensions

      Puffy Signature Pillow Size Dimensions
      Standard 26" x 18"
      King 34" x 18"

      The foam filling in the Puffy Signature Pillow is adjustable. It arrives full with a firm feel, you can remove as much as you'd like to soften/flatten the pillow to your preferences!

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    • How do you wash the Puffy Signature Pillow?

      Both the Puffy Signature Pillow cover and inner casing are washable, however, DO NOT WASH THE SHREDDED MEMORY FOAM.

      Always take the removable cover and inner casing off (remove the shredded memory foam) and wash separately. Machine wash cold using the gentle cycle. Do not use bleach or fabric softener. Tumble dry low or air dry. Ensure both the removable cover and inner casing are completely dry before use.

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    • How much does the Puffy Signature Pillow weigh?


      Puffy Signature Pillow Weights

      Puffy Signature Pillow Size Dimensions
      Standard 2.5 lbs
      King 4 lbs

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  • Puffy Signature Sheets Set

    • How do I wash Puffy Signature Sheets Set?

      Puffy Signature Sheets Set can be washed and tumble-dried at home. We recommend washing the sheets in cold water to help sustain the soft and silky feel. Wash after wash, Puffy bamboo viscose bed sheets will continuously cover you in comfort.

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    • Do Puffy Signature Sheets Set fit any mattress?

      Puffy Signature Sheets Set are available in all sizes, including twin, twin XL, full, queen, king, and California king.

      The Puffy Signature Sheets Set features a fitted sheet, flat sheet, and two pillowcases (1 pillowcase for the twin and twin XL). The Puffy deep pocket fitted sheet is perfect for mattresses between 10 and 15 inches deep.

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    • Are Puffy bamboo viscose sheets safe?

      Puffy bamboo viscose sheets are safe for the entire family. Naturally hypoallergenic 100% viscose from bamboo fibers is soft, breathable, and dust mite resistant.

      Puffy Signature Sheets Set are also Oeko-Tex® Standard 100 Certified. Every thread and component has been tested for harmful substances. This is the highest possible standard for textile quality and assurance.

      Puffy Signature Sheets Set also contains antibacterial properties. Bamboo viscose sheets absorb and evaporate moisture, minimizing the opportunity for bacteria to share the bed with you.

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    • What are the dimensions of Puffy Signature Sheets Set?


      PUFFY FITTED SHEET DIMENSIONS

      Puffy Fitted Sheet Size Dimensions
      Twin 38” x 75” x 15.7”
      Twin XL 38” x 80” x 15.7”
      Full 54” x 75” x 15.7”
      Queen 60” x 80” x 15.7”
      King 76” x 80” x 15.7”
      California King 72” x 84” x 15.7”


      PUFFY FLAT SHEET DIMENSIONS

      Puffy Flat Sheet Size Dimensions
      Twin 66" x 96"
      Twin XL 66" x 102"
      Full 81" x 96"
      Queen 90" x 102"
      King 108" x 102"
      California King 108" x 102"


      Puffy Pillowcase DIMENSIONS

      Puffy Pillowcase Size Dimensions
      Standard 30" x 20"
      King 40" x 20"

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    • How much do Puffy Signature Sheets Set weigh?

      The weight of your sheets depends on their size. Here’s a helpful table:

      Puffy Signature Sheets Set Weights

      Puffy Signature Sheets Set Weight
      Twin 2.8 lbs
      Twin XL 3 lbs
      Full 4 lbs
      Queen 4.4 lbs
      King 5 lbs
      California King 5.1 lbs

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  • Puffy Signature Mattress Protector

    • What are the dimensions of the Puffy Signature Mattress Protector?


      Puffy Signature Mattress Protector Dimensions

      Puffy Signature Mattress Protector Size Dimensions
      Twin 38" x 75"
      Twin XL 38" x 80"
      Full 54" x 75"
      Queen 60" x 80"
      King 76" x 80"
      California King 72" x 84"

      The Puffy Signature Mattress Protector uses durable stretch pockets that can accommodate the thickness of all Puffy's mattresses.

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    • How do you wash the Puffy Signature Mattress Protector?

      Wash the Puffy Signature Mattress Protector in cold water on a gentle cycle. DO NOT USE BLEACH. Tumble dry on low heat and make sure it is completely dry before use.

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    • How much does the Puffy Signature Mattress Protector weigh?

      The weight of your mattress protector depends on its size. Here’s a helpful table:

      Puffy Signature Mattress Protector Weights

      Puffy Signature Mattress Protector Size Weight
      Twin 2.4 lbs
      Twin XL 2.6 lbs
      Full 3.1 lbs
      Queen 3.5 lbs
      King 4.4 lbs
      California King 4.3 lbs

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  • Puffy Deluxe Mattress Topper

    • What is a mattress topper?

      If you're looking for a way to enhance your sleep experience, a mattress topper can provide additional support, comfort, and pressure-point relief. Available in various materials such as latex, foam, and gel, a mattress topper is a great way to customize the feel of your bed. Puffy offers a superior-quality memory foam mattress topper that comes with a breathable fabric cover, ensuring optimal air circulation while you sleep. Our toppers are available to match our standard mattress sizes, so you can upgrade your sleep quality with a King size all the way down to a Twin size topper.

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    • Does a mattress topper really help?

      In addition to providing an extra layer of support and comfort by customizing the firmness of your mattress, investing in a high-quality mattress topper, such as the Puffy Deluxe Mattress Topper, can extend the lifespan of your old and worn-out mattress by an extra year or two, saving you money in the long run. Don't let an uncomfortable mattress disrupt your sleep, upgrade it with a Puffy Deluxe Mattress Topper today.

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    • What are the benefits of a mattress topper?

      If you want to take your sleep experience to the next level, a mattress topper can provide a level of customization beyond the cushioning benefits of a mattress pad. A mattress topper can also extend the lifespan of your mattress, making it a worthwhile investment. The Puffy Deluxe Mattress Topper offers two firmness options, allowing you to tailor your sleeping experience to your preferences.

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    • What mattress topper is best?

      The best mattress topper will transform and elevate the feel of your existing sleep setup by keeping you both cool and comfortable. There are many types of mattress toppers, the most popular are memory foam and latex toppers. The Puffy Deluxe Mattress Topper is made of memory foam (which tends to last longer) and its cover is made of 40% bamboo rayon and 60% polyester to keep you cool and comfortable.

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    • Will buying a mattress topper add firmness or make my bed more comfortable?

      A mattress topper can help you customize your sleep setup by adding an extra layer of comfort to your bed. For the ultimate luxurious sleep experience, pair any Puffy mattress with a Puffy Deluxe Mattress Topper. You have the option to choose a firm or soft model of our mattress topper so you can add more plushness to your firm mattress or firm up a soft one - it’s up to you.

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    • Is the Puffy Deluxe Mattress Topper cover washable?

      Yes. The Puffy Deluxe Mattress Topper's cover is removable and washable.

      Wash Instructions: Wash zipper cover in cold water on gentle cycle. Do not use bleach. Tumble dry on low heat. Completely dry before use.

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    • What are the dimensions of the Puffy Deluxe Mattress Topper?


      Puffy Deluxe Mattress Topper DIMENSIONS

      Puffy Deluxe Mattress Topper Size Dimensions
      Twin 38” x 75” x 2.5”
      Twin XL 38” x 80” x 2.5”
      Full 54” x 75” x 2.5”
      Queen 60” x 80” x 2.5”
      King 76” x 80” x 2.5”
      California King 72” x 84” x 2.5”

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    • How much does the Puffy Deluxe Mattress Topper weigh?

      The weight of your mattress topper depends on its size and firmness. Here’s a helpful table:

      Puffy Deluxe Mattress Topper Weights

      Puffy Deluxe Mattress Topper Size (Firm) Weight
      Twin 10 lbs
      Twin XL 10.25 lbs
      Full 14 lbs
      Queen 16.5 lbs
      King 22.2 lbs
      California King 20 lbs

      Puffy Deluxe Mattress Topper Size (Soft) Weight
      Twin 11 lbs
      Twin XL 11.25 lbs
      Full 15.3 lbs
      Queen 17.6 lbs
      King 22 lbs
      California King 21.8 lbs

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    • Is a mattress pad the same as a mattress topper?

      A mattress pad adds extra cushioning, while a mattress topper is thicker and allows greater customization of your mattress.

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    • What’s the perfect thickness for a mattress topper?

      When purchasing a topper, it’s important to choose one that’s thick enough to provide ample cushioning and support but not thick that you don’t feel the benefit of your Puffy mattress underneath. The Puffy Deluxe Mattress Topper thickness of 2.5” is ideal in meeting that balance.

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    • Do you put a fitted sheet over a mattress topper?

      Yes. With deep elasticated pockets that will fit any mattress setup up to 15” in depth, the fitted sheet in the Puffy Sheet Set is designed to cover both the Puffy mattress and the Puffy Deluxe Mattress Topper. The Topper is intended to go directly on top of the mattress and won’t move around due to a carefully designed anti-slip base cover.

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    • How long do mattress toppers last?

      Up to five years if they’re high-quality memory foam like the Puffy Deluxe Mattress Topper.

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    • How to clean a mattress topper?

      The Puffy Deluxe Mattress Topper’s hypoallergenic cover can be easily removed and washed. It’s lightweight, so regular washing and drying is a breeze year-round.

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    • Best mattress topper for back pain?

      If you suffer from back pain, a memory foam mattress topper can provide relief by contouring to your body and supporting your back as you sleep. While a topper can be a helpful addition to your sleep routine, it's important to note that persistent back pain may indicate the need for a new mattress. Consider upgrading your sleep system with a high-quality mattress or topper to help alleviate your back pain and improve your overall sleep quality.

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    • How to keep the mattress topper from sliding?

      With the Puffy Deluxe Mattress Topper, you can rest easy knowing that the anti-slip grip feature will keep the topper securely in place while you sleep. The durable stretch pockets are designed to grip the edges of your mattress, even if you tend to toss and turn throughout the night.

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    • Where to buy a mattress topper?

      You can purchase a Puffy Deluxe Mattress Topper from our website, puffy.com, in addition to other sleep essentials and award-winning mattresses.

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    • What is the most comfortable mattress topper?

      The most comfortable mattress topper is a memory foam mattress topper because it conforms to the body and provides total comfort. The Puffy Deluxe Mattress Topper also includes a cover with a bamboo rayon fabric blend, which is naturally breathable and helps regulate heat and airflow as you sleep.

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    • How much is a mattress topper?

      Mattress toppers can range from $100 to $300, depending on the size, quality, and type. Puffy’s topper is high-quality and starts at $152. As with all other Puffy products, the Puffy Deluxe Mattress Topper comes with a lifetime warranty, 101-night sleep trial, and free shipping & returns.

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  • Puffy Deluxe Mattress Pad

    • What are the dimensions of the Puffy Deluxe Mattress Pad?


      Puffy Deluxe Mattress Pad Dimensions

      Puffy Deluxe Mattress Pad Size Dimensions
      Twin 38" x 75" x 2"
      Twin XL 38" x 80" x 2"
      Full 54" x 75" x 2"
      Queen 60" x 80" x 2"
      King 76" x 80" x 2"
      California King 72" x 84" x 2"

      The Puffy Deluxe Mattress Pad is 2 inches thick and has durable stretch pockets compatible with mattresses up to 15 inches in depth.

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    • How do you wash the Puffy Deluxe Mattress Pad?

      The Puffy Deluxe Mattress Pad should be machine washed cold.

      Wash the Puffy Deluxe Mattress Pad in cold water on a gentle cycle only. DO NOT USE BLEACH. Do not dry clean. Do not iron. Tumble dry on low heat and make sure it is completely rinsed out and dry before use.

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    • How much does the Puffy Deluxe Mattress Pad weigh?

      The weight of your mattress pad depends on its size. Here’s a helpful table:

      Puffy Deluxe Mattress Pad Weights

      Puffy Deluxe Mattress Pad Size Weight
      Twin 8 lbs
      Twin XL 9 lbs
      Full 11 lbs
      Queen 13 lbs
      King 16 lbs
      California King 16 lbs

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  • Puffy Deluxe Comforter

    • What are the dimensions of the Puffy Deluxe Comforter?


      Puffy Deluxe Comforter Dimensions

      Puffy Deluxe Comforter Size Dimensions
      Twin/Twin XL 70" x 88"
      Full/Queen 90" x 94"
      King/California King 94" x 108"

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    • How do you wash the Puffy Deluxe Comforter?

      The Puffy Deluxe Comforter should be machine washed cold.

      Wash the Puffy Deluxe Comforter in cold water on a gentle cycle only. DO NOT USE BLEACH. Do not dry clean. Do not iron. Tumble dry on low heat and make sure it is completely rinsed out and dry before use.

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    • How much does the Puffy Deluxe Comforter weigh?

      The weight of your comforter depends on its size. Here’s a helpful table:

      Puffy Deluxe Comforter Weights

      Puffy Deluxe Comforter Size Weight
      Twin/Twin XL 5.6 lbs
      Full/Queen 7.5 lbs
      King/California King 9 lbs

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  • Puffy Deluxe Blanket

    • What are the dimensions of the Puffy Deluxe Blanket?

      The Puffy Deluxe Blanket comes in three generous sizes. It’s perfect for sharing, for use as a throw, or for a luxuriously soft comfort just for yourself - so you have options.

      Puffy Deluxe Blanket sizes include:

      • The small blanket is 50” x 65”
      • The medium blanket is 85” x 92”
      • The large blanket is 90” x 108”
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    • Can I use the Puffy Deluxe Blanket as a throw blanket?

      Yes! The Puffy Deluxe Blanket can be used as a blanket in the bedroom and as a faux fur throw in the living room. The dual-feel faux fur and mink design will add velvety warm comfort to any room of the house.

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    • How to wash the faux fur Puffy Deluxe Blanket?

      Machine wash your faux fur Puffy Deluxe Blanket at home. Just use cold water and wash it with similar colors. You can also tumble dry the Puffy Deluxe Blanket on low heat.

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    • How much does the Puffy Deluxe Blanket weigh?

      The weight of your blanket depends on its size. Here’s a helpful table:

      Puffy Deluxe Blanket Weights

      Puffy Deluxe Blanket Size Weight
      Small 2.5 lbs
      Medium 6 lbs
      Large 7.5 lbs

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  • Puffy Deluxe Weighted Blanket

    • How do you wash the Puffy Deluxe Weighted Blanket?

      Inner Blanket - Hand wash and only hang dry - DO NOT TUMBLE DRY

      Duvet Cover- Hand wash, or machine wash, and hang dry - do not bleach - DO NOT TUMBLE DRY

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    • How do you tie the duvet cover to the Puffy Deluxe Weighted Blanket?

      1. Spread out your Puffy Deluxe Weighted Blanket on the bed.
      2. Unzip the cover.
      3. Turn the cover inside out.
      4. Spread the reversed cover on top of the blanket.
      5. Create strong knots between the loops of the cover and the loops of the blanket.
      6. Flip the cover right-side in.
      7. Close the zipper.
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    • What are the dimensions of the Puffy Deluxe Weighted Blanket?


      PUFFY Deluxe WEIGHTED BLANKET DIMENSIONS

      Puffy Deluxe Weighted Blanket Size Dimensions
      Twin 48” x 72”
      Queen 60” x 80”
      King 80” x 87"

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    • How much does the Puffy Deluxe Weighted Blanket weigh?

      The weight of your weighted blanket depends on its size. Here’s a helpful table:

      Puffy Deluxe Weighted Blanket Weights

      Puffy Deluxe Weighted Blanket Size Weight
      Twin 15 lbs
      Queen 15 lbs
      King 20 lbs

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  • Puffy Dog Bed

    • What are the dimensions of the Puffy Dog Bed?

      There are two different sizing options for the Puffy Dog Bed.

      • The medium dog bed is 36" x 28.5" x 9"
      • The large dog bed is 44" x 34" x 10"
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    • Is the Puffy Dog Bed indestructible?

      The Puffy Dog Bed is tough! Designed with an anti-tear and scratch-resistant cover, as well as an ultra-durable border, this dog bed is built to last.

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    • What is the Puffy Dog Bed made of?

      The base of the Puffy Dog Bed is high-density 100% memory foam, which provides comfort, support, and breathability. The cover of the Puffy Dog Bed is a durable 100% polyester microfiber fabric, both soft yet strong so your pup can play and sleep well.

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    • How long does a dog bed last?

      Many dog beds do not stand the test of time. The Puffy Dog Bed comes with a Lifetime Warranty. For as long as your dog enjoys sleeping on clouds, we cover your purchase.

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    • How do I wash a Puffy Dog Bed?

      Remove the cover of the Puffy Dog Bed and machine wash below 40℃.

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    • How much does the Puffy Dog Bed weigh?

      The weight of your dog bed depends on its size. Here’s a helpful table:

      Puffy Dog Bed Weights

      Puffy Dog Bed Size Weight
      Medium 12 lbs
      Large 17 lbs

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  • Puffy Rug

    • What size rug should I buy?

      If you are placing the rug beneath a queen size bed, a 5′ x 8′ area rug will fit nicely. The 5′ x 8′ area rug is also suited to smaller living room spaces and dining rooms. For a king size bed or california king bed, a 6′ x 10′ area rug is better suited. The 6′ x 10′ area rug is the best option for larger spaces around the house.

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    • How thick is the Puffy Rug?

      The Puffy area rug has a pile height of 1.5". The Puffy Rug is a plush high-pile shag area rug that feels luxuriously soft between your toes.

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    • How do you clean the Puffy Rug?

      You can spot clean the Puffy Rug with mild detergent. Blot dry with a clean undyed cloth by pressing firmly over the spill. For hard to remove stains, professional rug cleaning is recommended.

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    • What are the dimensions of the Puffy Rug?


      PUFFY RUG DIMENSIONS

      Rug Size Dimensions
      Medium 5’ x 8’
      Large 6’ x 10’

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    • How much does the Puffy Rug weigh?

      The medium rug weighs 29 lbs, while the large rug comes in at 45 lbs.

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  • Do we offer financing?

    YES! We offer simple and flexible mattress financing through our partners at Klarna. You can apply for mattress financing for as low as 7.99% APR. To use our financing solution, simply select Klarna at checkout.

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  • How do returns work with the 101-night sleep trial?

    If you decide your Puffy mattress or accessory isn’t for you within our 101-night sleep trial, you can return it for free. For mattresses, we’ll schedule the return, arrange a charity donation, and issue a full refund. For accessories, send the product back to us, and we'll issue a full refund.

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  • How do you return your mattress?

    Our return policy makes product returns free and easy. If you’re within your trial period, get in touch using the contact form above or email support@puffy.com with your order number, and we'll get your mattress return started.

    For mattress purchases which include free accessories such as pillows, mattress protector, and sheets set, you may keep, donate, or dispose of the products as you choose. The value of your free items will not be deducted from the total value of your mattress return, regardless of what you choose to do with them.

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  • How do you return an accessory?

    Our return policy makes product returns free and easy. Simply ship your accessory to our facility for free, and we’ll issue you a refund. If you’re within your trial period, get in touch using the contact form above or email support@puffy.com with your order number, and we'll get your return started.

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  • Is it free to return a product?

    Yes! You won’t incur shipping charges when returning a Puffy mattress or accessories.

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  • How much does it cost to ship?

    Shipping is free!

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