Question 1

What is the difference between Puffy mattresses?

Accepted Answer

The Puffy Cloud Mattress is our memory foam model with a 6-layer design, a 10” profile, and a balanced medium-firm feel.The Puffy Lux Hybrid Mattress is our bestselling hybrid mattress (memory foam + coils) featuring an 8-layer design, 12” profile, and a medium-plush feel. Highlights of this model include enhanced breathability and optimal support from the contour-adapt coil base layer.The Puffy Royal Hybrid Mattress is a luxurious hybrid mattress (memory foam + coils) featuring a 10-layer design, a 14” profile, and an ultra-plush feel. In addition to a supportive base of individually pocketed coils, this model features enhanced cooling properties, more responsive contouring features, and targeted support zones for different areas of the body.The Puffy Monarch Hybrid Mattress  is the most luxurious mattress in the Puffy range. This hybrid mattress (memory foam + latex + coils) is handcrafted with alpaca wool filling, responsive latex, and multiple layers dedicated to climate control, support and pressure relief. It features a luxury-plush feel across 12 layers and a 16” profile.

Question 2

What does 'hybrid mattress' mean?

Accepted Answer

A hybrid mattress balances the support benefits of a classic innerspring mattress with the plush comfort of a memory foam mattress. The Puffy Monarch Hybrid takes this further by combining an individually pocketed coil support core with layers of premium materials that include alpaca wool and premium latex in addition to layer upon layer of expertly crafted memory foams.

Question 3

How does your return policy work with the 101-night sleep trial?

Accepted Answer

Our 101-night sleep trial is risk-free. If you change your mind about your mattress within 101 nights and have tested it for at least two weeks, we'll schedule your free return and issue a full refund.
    A charity donation of your mattress will be organized during the return process. We can donate on your behalf, or you can donate to a charity of your choice. Email support@puffy.com with your order number to start your return.For more information read our return policy.

Question 4

What base should a Puffy mattress have?

Accepted Answer

Place your Puffy mattress on any base, foundation, or flat surface - from slatted and platform bed frames to box springs, adjustable bases and even the floor.Choose the perfect companion to your Puffy mattress from our luxury bed frames range.

Question 5

What sets Puffy apart from other brands?

Accepted Answer

The cloudlike comfort level and innovative award-winning design continue to set Puffy’s mattress range apart from other brands. In addition to a luxurious product range all Puffy mattresses include a lifetime warranty and risk-free 101-night sleep trial so you can ensure your perfect sleep match or your money back. Explore why thousands of customers have switched to Puffy by reading reviews of our products in real homes.

Question 6

How often should you change your mattress?

Accepted Answer

While the  average mattress can have  a lifespan of between 7 to 8 years, premium luxury products like the Puffy mattress range can last for up to 10 years. If you’ve had your mattress for more than 5 years, or you’re sleeping uncomfortably, it may be time to upgrade your sleep quality with a new mattress. Every Puffy mattress comes with a 101-night sleep trial and lifetime warranty so you can sleep in luxurious comfort and peace of mind.

Question 7

Does the Puffy mattress range sleep cool?

Accepted Answer

Yes. Puffy’s unique mattress layer formulations are designed for optimal airflow and temperature regulation during sleep. The Puffy Monarch and other mattress models are popular with stuffy sleepers who want to  stay consistently cool and comfortable all night.

Question 8

Are the foams in the mattress CertiPUR-US® certified?

Accepted Answer

Yes. All Puffy mattress foams are made from CertiPUR-US® certified materials and independently tested for their quality. Enjoy the peace of mind that comes from knowing your mattress is free of ozone depleters, PBDEs, TDCPP, or TCEP flame retardants, mercury, lead, and other heavy metals, formaldehyde and phthalates. Puffy mattress foams also have low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million).

Question 9

What are the dimensions and weight of the Puffy mattresses?

Accepted Answer

Puffy’s mattress range is available in all standard US sizes. For more details on Puffy mattress dimensions and weights please see our mattress dimensions and weight guide here.

Question 10

What is the weight capacity of the Puffy mattresses?

Accepted Answer

Puffy mattresses are designed with a variety of sleeper types and weights in mind. The twin, twin XL, and full-size mattress sizes can easily accommodate up to 350 lbs. Puffy’s larger range of sleeping sizes such as the queen, king and California king sizes can accommodate 350 lbs on each side of the mattress.

Question 11

How does the lifetime warranty work?

Accepted Answer

As long as you sleep on a Puffy you’re protected by our lifetime warranty. You can read more about our mattress warranty here.

Question 12

What are my mattress financing options when purchasing from your website?

Accepted Answer

All our mattresses include the luxury of flexible payment plans to make upgrading your sleep and bedroom as convenient as possible. With Affirm you can pay from   $47/mo. for a brand-new memory foam mattress for as low as 0% APR.

Question 13

Where are Puffy mattresses made?

Accepted Answer

We take pride in the quality and craftsmanship of our products and proudly design and manufacture all Puffy mattresses right here in the USA.

Question 14

When can I expect my Puffy mattress?

Accepted Answer

It will take 1 - 2 business days to ship your new mattress once the order has been placed. You can find the estimated delivery dates at checkout and on the dedicated product page. Every US order includes free shipping.

Question 15

How much does it cost to ship?

Accepted Answer

Every Puffy mattress includes free shipping in the United States.

Question 16

How do you clean a Puffy mattress?

Accepted Answer

Puffy mattresses are easy to keep clean and fresh for years to come. Its luxurious construction means spot cleaning is recommended for the Puffy Monarch Hybrid.The Puffy Signature Mattress Protector is free with every mattress purchase and is a wonderful addition that keeps your luxury purchase protected from stains, spills and wear and tear.

Question 17

Does Puffy have retail stores?

Accepted Answer

Puffy has partnered with multiple large retail stores across the US. Use our store locator to find the closest furniture or mattress store near you and feel the cloudlike comfort of our mattresses in person. You can even filter your search with the mattress model if you'd like to try our Puffy Royal Hybrid, Puffy Lux Hybrid or Puffy Cloud Mattress."
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America's #1 Award-Winning

Puffy MONARCH Mattress