Last updated: January 27, 2017
Puffy.com is a website owned and operated by Puffy ("we" or "us"). We understand how important your privacy is to you, so we are committed to assuring your privacy. This page will outline everything we do to protect your privacy and what we do with the information that you provide to us through our web site, PUFFY.COM.
Puffy Mattress uses SSL-encryption technology when transferring and receiving any and all consumer data on our website to protect your personal information. We have partnered with VeriSign and Signifyd, or other equally reliable encryption services to protect against the loss, misuse or alteration of information that we have collected from you. The servers that Puffy stores personally identifiable information on are kept in a secure environment. However, no data transmission over the Internet or wireless network can ever be guaranteed to be 100% secure. As a result, while we push to protect your Personally Identifiable Information, you acknowledge by using our site that there are security and privacy limitations of the Internet which are beyond our control; the security, integrity, and privacy of all information and data exchanged between you and us through our website cannot be guaranteed; and any such information and data may have a chance to be viewed or tampered with in transit by a third party. Puffy Mattress makes no warranty, express, implied, or otherwise, that we will prevent unauthorized access to your private information.
In order to provide you with our services and support alongside one of the best mattresses, we collect two types of information about our users: Personally Identifiable Information and Non-Personally Identifiable Information.
For the purpose of this agreement “Personally Identifiable Information” is defined as: Information that lets us know the specifics of who you are. When you engage in certain activities on Puffy.com, such as placing an order, or utilizing one of our services, opting into our newsletter, or sending us feedback, we will likely ask you to provide certain pieces of information about yourself by filling out and submitting online forms. It is completely optional for you to engage in these activities. If you decide to engage in these activities, however, we will ask that you provide us personal information, such as your first and last name, mailing address and zip code, and email address. When ordering products or services from Puffy, you will be asked to provide a credit or debit card number, or to checkout via your PayPal account. Depending on the product or service, if you do not provide the requested information, you will not be able to obtain the product or service you want. Be aware that if you enter any personal information during the request process and then hit the “continue” button on that page, the information you entered will be transmitted to us, even if you decide not complete the process on subsequent pages. Purchasing any Puffy mattress product is contingent upon your agreeing to the Terms and Conditions and providing personally identifiable information as described above.
This refers to the information that does not by itself identify you as an individual. We gather certain information about you based upon how you visit our site in several ways. This information may be compiled and analyzed on both a personal and an aggregated basis. This may include the Web site's Uniform Resource Locator ("URL") that you just arrived from, which URL you leave to go to, what browser you are currently using, and your Internet Protocol ("IP") address. A URL is the global address of files, documents, and other resources on the World Wide Web. An IP address is the identifying address for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Digital networks like the Web use this protocol to route information based on the IP address of the computer. In other words, an IP address is the number that has been assigned to your computer whenever you are on the internet, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet.
When you use our website, we will store cookies on your computer in order to facilitate and customize your use of our site. A cookie is a small data text file stored on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you to us. These cookies make your use of the site easier, make the site run smoother, and help us to maintain a secure site. You can always choose to decline our cookies if your browser permits, but some parts of our site may not work properly in that case.
For example, we must release your credit card or debit card information to the bank who issued your card to confirm payment for the products and services you have purchased on this site; and provide order information to third parties that help us provide customer service. We will encourage our service providers to adopt and post privacy policies. However, the use of your Personally Identifiable Information by our service providers is governed by the privacy policies of those service providers, and is not subject to our control.
Puffy may also provide Non-Personally Identifiable Information about our customers' sales, traffic patterns, and related site information to third party analyzing programs, but these statistics do not include any Personally Identifiable Information.
Occasionally we are required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. Puffy will fully cooperate with law enforcement agencies to identify those who use our services for illegal activities. We reserve the right to report any activities that we in good faith believe to be unlawful to law enforcement agencies.
We will likely, from time to time, send you email newsletters and updates announcing special offers and/or new features as well as materials that are promotional in nature. As part of our service you will receive these updates. Should you wish to, you will have the option to update your email address to unsubscribe from future promotions by following the procedures at the bottom of any newsletter or update email.
As Puffy Mattress continues to develop and grow our business, we may sell or buy assets. In such transactions, customer information (both Personally Identifiable and Non-Personally Identifiable Information) may be one of those business assets, however it is unlikely. In the event that we, or substantially all of our assets, are acquired by another company, such customer information will be included within the transferred assets.
If you no longer wish to receive our emails, newsletter, or promotional offers, you may "opt-out" of receiving these communications by opting-out following the link at the bottom of any of the marketing emails you have received from us. Please note that opting not to receive email does not exempt you from receiving administrative emails, which include but are not limited to, notices about payment status changes and alterations to our Terms and Conditions.
We are available to you during normal business hours to answer any privacy-related questions or concerns you might have.
Puffy Mattress invites you to learn more about your privacy rights on the Internet. The following resources provide an array of information and services you might find helpful and informative. Electronic Privacy and Information Center (EPIC) EPIC is a public interest research center in Washington, DC. Established in 1994, EPIC works in association with Privacy International, an international human rights group based in London, and is a member of the Global Internet Liberty Campaign and the Internet Privacy Coalition. The Federal Trade Commission (FTC) The Federal Trade Commission enforces a variety of federal antitrust and consumer protection laws. The commission works to enhance the smooth operation of the marketplace by eliminating acts or practices that are unfair or deceptive. National Fraud Information Center (NFIC) The National Fraud Information Center is a project of the National Consumers League, America's oldest nonprofit consumer organization. NFIC helps consumers report fraud and offers advice on how to avoid being victimized. The Privacy Rights Clearinghouse (PRC) PRC provides consumers with valuable information on protecting their personal privacy.