Puffy Privacy Policy


Last updated: January 27, 2017

Puffy.com is a website owned and operated by Puffy ("we" or "us"). We understand how important your privacy is to you, so we are committed to assuring your privacy. This page will outline everything we do to protect your privacy and what we do with the information that you provide to us through our web site, PUFFY.COM.


Puffy will not collect any personal information from you that you do not volunteer, and we are the sole owner of all the information collected on this website. We fully disclose our privacy policy in this provided document. If you have any questions or comments about our terms, you are invited to contact Puffy Mattress here.


Puffy Mattress uses SSL-encryption technology when transferring and receiving any and all consumer data on our website to protect your personal information. We have partnered with VeriSign and Signifyd, or other equally reliable encryption services to protect against the loss, misuse or alteration of information that we have collected from you. The servers that Puffy stores personally identifiable information on are kept in a secure environment. However, no data transmission over the Internet or wireless network can ever be guaranteed to be 100% secure. As a result, while we push to protect your Personally Identifiable Information, you acknowledge by using our site that there are security and privacy limitations of the Internet which are beyond our control; the security, integrity, and privacy of all information and data exchanged between you and us through our website cannot be guaranteed; and any such information and data may have a chance to be viewed or tampered with in transit by a third party. Puffy Mattress makes no warranty, express, implied, or otherwise, that we will prevent unauthorized access to your private information.


In order to provide you with our services and support alongside one of the best mattresses, we collect two types of information about our users: Personally Identifiable Information and Non-Personally Identifiable Information.


For the purpose of this agreement “Personally Identifiable Information” is defined as: Information that lets us know the specifics of who you are. When you engage in certain activities on Puffy.com, such as placing an order, or utilizing one of our services, opting into our newsletter, or sending us feedback, we will likely ask you to provide certain pieces of information about yourself by filling out and submitting online forms. It is completely optional for you to engage in these activities. If you decide to engage in these activities, however, we will ask that you provide us personal information, such as your first and last name, mailing address and zip code, and email address. When ordering products or services from Puffy, you will be asked to provide a credit or debit card number, or to checkout via your PayPal account. Depending on the product or service, if you do not provide the requested information, you will not be able to obtain the product or service you want. Be aware that if you enter any personal information during the request process and then hit the “continue” button on that page, the information you entered will be transmitted to us, even if you decide not complete the process on subsequent pages. Purchasing any Puffy mattress product is contingent upon your agreeing to the Terms and Conditions and providing personally identifiable information as described above.


This refers to the information that does not by itself identify you as an individual. We gather certain information about you based upon how you visit our site in several ways. This information may be compiled and analyzed on both a personal and an aggregated basis. This may include the Web site's Uniform Resource Locator ("URL") that you just arrived from, which URL you leave to go to, what browser you are currently using, and your Internet Protocol ("IP") address. A URL is the global address of files, documents, and other resources on the World Wide Web. An IP address is the identifying address for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Digital networks like the Web use this protocol to route information based on the IP address of the computer. In other words, an IP address is the number that has been assigned to your computer whenever you are on the internet, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet.


Puffy may use Personally Identifiable Information to better the operation of our site, fill orders, improve our marketing and promo efforts, statistically analyze site use, improve the products and services we offer, and customize our site's content, layout, and services. We will use Personally Identifiable Information to deliver information and to contact you regarding administrative notices. We may also use Personally Identifiable Information to help resolve disputes, troubleshoot any problems and enforce our agreements with you, including our Terms of Use and this Privacy Policy. Your collected information may also be used by us or via third parties to whom we transfer it to provide the Puffy Mattress products or services you have requested.

When you use our website, we will store cookies on your computer in order to facilitate and customize your use of our site. A cookie is a small data text file stored on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you to us. These cookies make your use of the site easier, make the site run smoother, and help us to maintain a secure site. You can always choose to decline our cookies if your browser permits, but some parts of our site may not work properly in that case.


Unlike your credit or debit card information (which we will only share with third parties as described below), Puffy may share your Personally Identifiable Information with third parties in accordance with the set terms of this Privacy Policy and applicable state and federal laws. We provide the products and services offer on our website through contractual arrangements with affiliates, service providers, and other third parties. Both we and these included third parties use your Personally Identifiable Information to operate our sites and deliver our products and services.

For example, we must release your credit card or debit card information to the bank who issued your card to confirm payment for the products and services you have purchased on this site; and provide order information to third parties that help us provide customer service. We will encourage our service providers to adopt and post privacy policies. However, the use of your Personally Identifiable Information by our service providers is governed by the privacy policies of those service providers, and is not subject to our control.

Puffy may also provide Non-Personally Identifiable Information about our customers' sales, traffic patterns, and related site information to third party analyzing programs, but these statistics do not include any Personally Identifiable Information.

Occasionally we are required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. Puffy will fully cooperate with law enforcement agencies to identify those who use our services for illegal activities. We reserve the right to report any activities that we in good faith believe to be unlawful to law enforcement agencies.

We will likely, from time to time, send you email newsletters and updates announcing special offers and/or new features as well as materials that are promotional in nature. As part of our service you will receive these updates. Should you wish to, you will have the option to update your email address to unsubscribe from future promotions by following the procedures at the bottom of any newsletter or update email.


When you sign-up for services, such as mailing lists, through our site, keep in mind you will be interacting with a third party that operates under its own privacy and security policies. Except as has been discussed previously in this Privacy Policy, this document only addresses our use and disclosure of the information we collect from you. Other sites that are accessible through our site (Instagram, etc.), and companies to whom your information is transferred, have their own privacy and data collections policies, and use and disclosure practices. Please check each site's privacy policy. We are not held responsible for the policies or actions of third parties. We are not in control this collection of information.


As Puffy Mattress continues to develop and grow our business, we may sell or buy assets. In such transactions, customer information (both Personally Identifiable and Non-Personally Identifiable Information) may be one of those business assets, however it is unlikely. In the event that we, or substantially all of our assets, are acquired by another company, such customer information will be included within the transferred assets.


If you no longer wish to receive our emails, newsletter, or promotional offers, you may "opt-out" of receiving these communications by opting-out following the link at the bottom of any of the marketing emails you have received from us. Please note that opting not to receive email does not exempt you from receiving administrative emails, which include but are not limited to, notices about payment status changes and alterations to our Terms and Conditions.


Puffy Mattress may find it necessary or legally obligated to update this Privacy Policy from time to time, so please review it frequently if needed. If changes are made, we will post those changes on this page and update the effective date so that you can always be aware of the information we collect, how we use it, and under what circumstances we disclose it.

You are acknowledging that this Privacy Policy is part of our Site’s Terms and Conditions, and by accessing or using our website, you have agreed to be bound by all of its terms and conditions. If you don’t agree to our terms, please do not access or use this site. You acknowledge and agree that it is your responsibility to maintain a valid email address as a registered user of Puffycom. Your use of the site after such modifications will constitute your acknowledgment of the modified Policy; and agreement to abide and be bound by the modified Policy.


You are required to be at least 18 years old to use this site. Puffy does not knowingly collect, use, or disclose Personally Identifiable Information about visitors who are under 18 years of age. The site contains links to other websites. We are not held responsible for the privacy practices or the content of such other sites. If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.

We are available to you during normal business hours to answer any privacy-related questions or concerns you might have.

Thank you for becoming familiar with the Puffy.com privacy policy.


Puffy Mattress invites you to learn more about your privacy rights on the Internet. The following resources provide an array of information and services you might find helpful and informative. Electronic Privacy and Information Center (EPIC) EPIC is a public interest research center in Washington, DC. Established in 1994, EPIC works in association with Privacy International, an international human rights group based in London, and is a member of the Global Internet Liberty Campaign and the Internet Privacy Coalition. The Federal Trade Commission (FTC) The Federal Trade Commission enforces a variety of federal antitrust and consumer protection laws. The commission works to enhance the smooth operation of the marketplace by eliminating acts or practices that are unfair or deceptive. National Fraud Information Center (NFIC) The National Fraud Information Center is a project of the National Consumers League, America's oldest nonprofit consumer organization. NFIC helps consumers report fraud and offers advice on how to avoid being victimized. The Privacy Rights Clearinghouse (PRC) PRC provides consumers with valuable information on protecting their personal privacy.