We want to make sure you love your experience with Puffy products. That's why our return policy is simple and risk-free. If you're not completely satisfied with your Puffy mattress, base, or bedroom accessories for any reason, we offer a no-questions-asked return policy within your 101-night sleep trial.
We recommend sleeping on your Puffy Mattress for at least 30 nights to allow your body to properly adjust. Since every individual is unique, the adjustment period will depend on each individual’s body and the type of mattress you had before. For some, the adjustment period may be one day, while for others up to 30 days. That is why we require all customers to try out the mattress for a minimum of 14 days so that you truly give Puffy a chance to provide you with the most comfortable sleep you have ever experienced.
If for any reason, you don't believe the Puffy Mattress has provided you with better sleep, you can return your mattress within your 101-night sleep trial period. We will help you donate the mattress to a local charity and provide you a full refund following your return.
For promotional mattress purchases that include free accessories such as pillows, a mattress protector, and sheets, you may keep, donate, or dispose of the products included with your purchase. The value of your free items will not be deducted from the total value of your mattress return, regardless of what you choose to do with them.
All Puffy products are delivered to you with a 101-night sleep trial. This includes mattresses, bases, and bedroom accessories.
If you are not completely satisfied with your Puffy accessory within the first 101 nights, you may return the product for free, and we’ll give you a full refund. You must return your accessory to our facility or provide a donation receipt for us to facilitate a refund.
Please note that if we ship your Puffy to Alaska or Hawaii and you return your product under our 101-night sleep trial policy, we will be unable to refund the shipping fees you paid for the original delivery.
The Puffy return policy is limited to a maximum of two returns per household. Returns must be exercised directly with Puffy, no later than the 101-day trial following delivery.
Puffy's 101-night sleep trial and return policy apply only to original purchasers of genuine Puffy products, which were purchased directly from the website at puffy.com.