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No Questions Asked

We know it may take a while to decide whether you're happy with the purchase of your Puffy mattress, bed frame, or accessory. That's why if you're not satisfied with your Puffy product for any reason, we offer a no-questions-asked return policy within your 101-night sleep trial!*

Contact Us

Our Puffy Support Team will take care of everything. Email us at support@puffy.com to initiate a return.

Free and Fast Returns

We’ll pick up your mattress from your home for free and take care of the process quickly.

Full Refund

If you return your Puffy product within the 101-night sleep trial, you get a full refund.

We Donate Your Puffy

When you return a mattress, we donate it to a children’s charity so it doesn’t go to waste.

If you have any questions about the process, we’re happy to help - call +1 (800) 430-8380 to speak to one of our representatives.

Why Trial Puffy For 101 Nights?

Ensuring your mattress creates the perfect level of comfort is essential for maintaining a balanced sleep routine. Thanks to the luxurious, cloudlike feel of our memory foam and hybrid models, sleeping on a Puffy mattress is a more personalized experience compared to other mattress types such as gel, pillow top, or spring, which is why every award-winning Puffy comes with peace of mind.

Trial your mattress risk-free in our 101-night sleep trial. If you’re not convinced it’s your perfect comfort match after at least two weeks, return it for a full refund. It can take a few weeks for your Puffy to contour to your body and provide ultimate support. We recommend testing your mattress for at least 30 days so you can experience its full impact on your personal sleeping style.

Our 101-night sleep trial extends beyond mattresses to every luxury accessory in the Puffy store. Take your time getting to know our plush, stylish bedding, bed frames, bedroom furniture, and more. If an accessory doesn’t work for you, return it within 101 nights, risk-free.

Puffy Return Policy Terms

*You must try your Puffy mattress for a minimum of 14 nights before we can process a refund. We recommend you spend at least 30 nights to allow your body to completely adjust and get cozy in cloud comfort.

The Puffy mattress return policy is limited to a lifetime maximum of two returns per household. Returns must be exercised directly with Puffy no later than the 101st day following delivery.

We can only accept returns of unopened items to our facility. All other items must be donated to receive a full refund.

Returning free accessories included with mattress purchases, such as pillows, sheets set, and mattress protector, is not required.

Puffy can arrange home pick-up for charity donations of all mattresses, smart bed sets, the Serenity Adjustable Base, and the Sterling Bed Frame. You can also choose to organize the donation of these products yourself. Contact support@puffy.com to start a return.

You need to organize the donation or home pick-up of all other products, including the Midnight Foundation and bedding items. We can guide you in arranging a donation to a charity of your choice. Contact support@puffy.com to start a return.

Puffy's 101-night sleep trial and return policy apply only to original purchasers of genuine Puffy products purchased directly from the website at puffy.com.

More Reasons to Choose Puffy

101-Night Sleep Trial

Trial any Puffy product for 101 nights. If you’re not in love, get a full refund.


Mattress financing options as low as 0% APR with Affirm.

Lifetime Warranty

We protect your purchase with a risk-free lifetime warranty.

Fast & Free Shipping

Place your order and we’ll dispatch it in 1 - 2 business days.

Easy Setup

There’s no hassle involved. Just remove the box, unroll, and let the mattress expand.

It’s America’s Mattress

Every part of the Puffy mattress is made with care and pride in the USA.

Contact us. 7 days a week.

Speak 1-on-1<br />with a Specialist.
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Text Puffy1 to +1 (833) 514-0644
5:00 a.m. - 8:00 p.m. PST Monday - Friday 8:00 a.m. - 5:00 p.m. PST Saturday - Sunday