Our Puffy Support Team will take care of everything. Email us at firstname.lastname@example.org to initiate a return.
We’ll pick up your mattress from your home for free and take care of the process quickly.
If you return your Puffy product within the 101-night sleep trial, you get a full refund.
When you return a mattress, we donate it to a children’s charity so it doesn’t go to waste.
You can just look at the mattress and see the quality. Because of back problems the medical team wanted me on a special air bed so I asked to have this mattress returned and the company was also pleasant and quick to deal with on the return. If all companies performed like this, what a pleasant experience their customers would have.
As many people, we were truly hesitant to purchase without trying but once I convinced my husband that it could be returned without risk, he agreed. I'm so happy we took the chance. We LOVE our Puffy. Believe me, take the chance. I'm sure it will be as good for you as it is for us. If not, no risk, return it.
Anytime I had questions they were promptly answered by email. I was not sure I chose the appropriate mattress for my body type and decided to return it. Puffy organized a company to pick it up and it was donated to a charity. The full refund was reimbursed within 4 days. Amazing customer service and an unbeatable return policy. Thanks, Puffy!