Puffy Returns
We believe in the quality of our products and ensuring you experience our best-in-class service. That's why, to help you find your comfort match, every Puffy product includes a 100% money-back guarantee and a 101-night sleep trial.
Try your award-winning Puffy product at home for 101 nights.* If you're not convinced it’s the best fit for you, contact your dedicated Puffy Support Team to return your product for a full refund. We'll guide you through the entire process.
Return Your Puffy Purchase in 3 Easy Steps
Hassle-free returns, managed by our expert support team.
1
Request Return
Email support@puffy.com with your order number.
2
Return Your Item
Our expert support team will arrange your product return for you.
3
Receive Your Refund
Once your return is complete, we'll send you a full refund.
To reduce waste and benefit those in need, we donate returned mattresses to leading non-profits and
charities wherever possible. Learn more.
charities wherever possible. Learn more.
Is There an Adjustment Period With a Puffy Mattress?
We recommend giving your body at least 14 nights to adjust to Puffy's superior support and comfort, but a full 30 nights allows you to experience the full benefits. If you're still not convinced, return your mattress for a full refund as part of our 101-night sleep trial.
Does the 101-Night Sleep Trial Apply to Bed Frames and Accessories?
The 101-night sleep trial extends to every single product in the Puffy collection. If it's not your ideal comfort match, return your bed frame or bedding accessory for a full refund.
Puffy Return Policy Terms
- *You must try your Puffy mattress for a minimum of 14 nights before we can process a refund.
- The Puffy mattress return policy is limited to a lifetime maximum of two returns per household.
- Returns must be exercised directly with Puffy no later than the 101st day following delivery.
- Returning free accessories included with mattress purchases is not required.
- We can only accept returns of unopened items to our facility. Contact support@puffy.com for a return shipping label.
- Puffy's 101-night sleep trial and return policy apply only to original purchasers of genuine Puffy products purchased directly from the website at puffy.com.
Return process for opened items:
- Puffy can arrange home pickup for charity donations of all mattresses, smart bed sets, the Serenity Adjustable Base, and the Milan, Capri, Sterling, and Zen Bed Frames. You can also choose to organize the donation of these products yourself. Contact support@puffy.com to start a return.
- For Midnight Foundation and bedding accessories, you need to organize a donation or home pickup. We can guide you in arranging the donation to a charity of your choice. Contact support@puffy.com to start a return.
- For Selene Swivel Chair, simply return the item. Puffy can arrange home pickup, or you can drop off the package at a carrier location. Items must be returned in their original shipping carton. A $99 restocking fee applies. Contact support@puffy.com to start a return.
- If you donate items yourself, you will only need a donation receipt to receive a full refund.
Why Puffy Sleepers Find Our Return Process
Quick and Easy
Quick and Easy
Here's why well-rested Americans love our best-in-class service.
Jim W.
Verified
The purpose of this review is to let you know how professional, responsive, and courteous the Puffy staff was in handling my return … know the company stands behind their products and their guarantees.
Joe
Verified
I contacted Puffy about returning the mattress. They promptly contacted me back 2 hours later with instructions on how to get my refund … Very professional, upstanding business practices, and I couldn't be happier with how easy they are to work with.
Kristin C.
Verified
Unfortunately, my husband's back isn't the best, and we needed to return the mattress for a firmer one. Puffy immediately replied to my email, sent me instructions for our return, set up a pickup time, and refunded me my FULL payment amount within minutes of pick up.
Free Shipping
in 1 - 2 Days
in 1 - 2 Days
1
Start your sleep trial, fast. We dispatch your purchase in 1 - 2 days.
2
Enjoy 101 risk-free nights of cloudlike comfort.
If you're not 100% in love, we'll help you organize your free return and give you a full refund.
Contact support@puffy.com for expert assistance, 7 days a week.
SHOP AWARD WINNERSContact support@puffy.com for expert assistance, 7 days a week.
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