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Free shipping and returns

No Questions Asked

We know it may take a while to decide whether you're happy with the purchase of your Puffy mattress, bed frame, or accessory. That's why if you're not satisfied with your Puffy product for any reason, we offer a no-questions-asked return policy within your 101-night sleep trial!*

Contact Us

Our Puffy Support Team will take care of everything. Email us at support@puffy.com to initiate a return.

Free and Fast Returns

We’ll pick up your mattress from your home for free** and take care of the process quickly.

Full Refund

If you return your Puffy product within the 101-night sleep trial, you get a full refund.

We Donate Your Puffy

When you return a mattress, we donate it to a children’s charity so it doesn’t go to waste.



If you have any questions about the process, we’re happy to help - call +1 (800) 430-8380 to speak to one of our representatives.

Why Trial Puffy For 101 Nights?

It takes time to adjust and align your body to a new mattress, especially if you have never laid on a luxurious memory foam mattress before.

That’s why we created our benchmark 101-night sleep trial. If you are switching from a spring, latex, water, pillow top, gel, or any other mattress, you need to allow yourself up to 30 days to get used to the unbelievable comfort of Puffy mattresses.

Puffy Return Policy Terms

*You must put Puffy to the test for a minimum of 14 nights before we can process a refund. We recommend you spend at least 30 nights to allow your body to completely adjust and get cozy in cloud comfort.

**If we shipped your Puffy to Alaska or Hawaii and you return a product under our 101-night sleep trial policy, we will be unable to refund the shipping fees that you paid for the original delivery.

This Puffy mattress return policy is limited to a lifetime maximum of two returns per household. Returns must be exercised directly with Puffy no later than the 101st day following delivery.

Puffy's 101-night sleep trial and return policy apply only to original purchasers of genuine Puffy products which were purchased directly from the website at puffy.com.

More Reasons to Choose Puffy

101-Night Sleep Trial

Trial any Puffy product for 101 nights! If you’re not in love, get a full refund.

Financing

Choose mattress financing for as low as 0% APR with Klarna.

Lifetime Warranty

We protect your purchase with a risk-free lifetime warranty.

Fast & Free Delivery

Place your order and we’ll ship directly to your door within 2 - 5 business days.

Easy Setup

There’s no hassle involved. Just remove the box, unroll, and let the mattress expand.

It’s America’s Mattress

Every part of the Puffy mattress is made with care and pride in the USA.