Puffy Mattress Lifetime Warranty

Puffy is dedicated to providing our customers with security in their new foam mattress purchase. You can find all the details about our Lifetime Warranty Coverage here on this page. We like to put our money where our mouth by backing up our claims that we provide one of the best mattresses on the market.

Enjoy reading the details to your hearts’ content before you hit the checkout button and wait for your new foam mattress to be delivered right to your door!

If you’re interested in knowing the specific details of how the Puffy Mattress warranty works (or if you just really like reading legalese – that’s cool too), just keep on scrolling to find out about:

  • What this warranty covers and doesn’t cover
  • How to go about making a claim (if by the off chance you need to)
  • What happens once your claim is approved

Don’t be afraid to contact us if you have any questions! Just click through to our Contact Page.


Warranty Overview

Puffy.com ("Puffy", “Puffy Mattress”, “we”, “us”) provide the buyers of our product (“you”) with a limited warranty (“Limited Warranty”) against certain product defects for a lifetime period from the date of your purchase. In the event of a defect, we will repair the defect or replace it with a then current comparable model and size of the Puffy mattress.


I. Puffy Warranty Eligibility

This limited warranty applies to the original purchasers of genuine Puffy foam mattresses from Puffy.com or an authorized Puffy distributor. This Limited Warranty is not transferable to any subsequent owners of such mattress.


II. Warranty Coverage

The Puffy Mattress Warranty covers all defects as defined below for a lifetime period of from the date of purchase.


A. Covered Defects

The following shall be considered as a defective (collectively “Defects”) mattress should your mattress meet the below criteria as determined solely by us:

  1. Visible indention or sag of the foam mattress greater than one (1) inch that is not a result of improper use, an improper bed, bed base or foundation.
  2. A manufacturing flaw in the cover zipper - this does not include zipper breakage resulting from improper or overuse of zipper.
  3. A physical flaw in the construction of the cover, such as fabric tearing or stitch unraveling, that does not result from improper use.

B. What is Not Covered

Problems and issues that result from normal wear and tear or improper use are not subject to this Limited Warranty. The intended use of your foam mattress is for sleeping, resting, and laying on, any other use of this mattress shall be considered misuse of the mattress and will void your Limited Warranty.

Exclusions from the Limited Warranty include but are not limited to:

  1. Normal wear and tear.
  2. Any improper use of the mattress.
  3. Minor imperfections such as slight cosmetic flaws.
  4. Stains, tears, burns, and discoloration that occur over time and/or are a caused by you.
  5. Indents, sagging, or body indentations less than one (1) inch deep.
  6. Personal opinions or preferences regarding the softness, firmness or attributes of a mattress.
  7. Any mattresses purchased or acquired used, resold, gifted or any way not in possession of the original owner.
  8. Any mattress purchased from a non-authorized Puffy distributor.
  9. Physical damage to the foam mattress caused by you.
  10. Allergies or sensitivities to fabrics or materials.
  11. Damage caused by animals, rodents or children.
  12. Naturally occurring aromas from foam, cotton, or other materials.

III. Making a Warranty Claim

To submit a claim relating to a Defect, please head over to our Contact Page and email us the following

 

  1. The order number and/or first and last name of who placed the order.
  2. A brief description of the alleged Defect.
  3. A photo or short video documenting the alleged Defect.

Upon receipt of your claim, you will receive a response from us within 7 business days.

 

 


IV. Your Warranty Remedy

In the event that we in our sole discretion determine that your Defect is legitimate as per this Limited Warranty, your sole remedy will be a repair or replacement of your mattress with a comparable size and model mattress. In the event that your size and/or model is discontinued, we will provide the most comparable Puffy mattress product available as a replacement at our sole discretion.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND/OR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, BEYOND THOSE SET FORTH IN THIS WARRANTY AND IN OUR MARKETING MATERIALS. EACH OF THOSE PARTIES DISCLAIMS ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY AND IMPLIED. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE OF THIS CONTRACT AND OUR TOTAL LIABILITY SHALL NOT EXCEED THE PURCHASE PRICE PAID THE MATTRESS.