Puffy is dedicated to providing our customers with security in their new foam mattress purchase. You can find all the details about our Lifetime Warranty Coverage here on this page. We like to put our money where our mouth by backing up our claims that we provide one of the best mattresses on the market.
Enjoy reading the details to your hearts’ content before you hit the checkout button and wait for your new foam mattress to be delivered right to your door!
If you’re interested in knowing the specific details of how the Puffy Mattress warranty works (or if you just really like reading legalese – that’s cool too), just keep on scrolling to find out about:
Don’t be afraid to contact us if you have any questions! Just click through to our Contact Page.
Puffy.com ("Puffy", “Puffy Mattress”, “we”, “us”) provide the buyers of our product (“you”) with a limited warranty (“Limited Warranty”) against certain product defects for a lifetime period from the date of your purchase. In the event of a defect, we will repair the defect or replace it with a then current comparable model and size of the Puffy mattress.
This limited warranty applies to the original purchasers of genuine Puffy foam mattresses from Puffy.com or an authorized Puffy distributor. This Limited Warranty is not transferable to any subsequent owners of such mattress.
The Puffy Mattress Warranty covers all defects as defined below for a lifetime period of from the date of purchase.
The following shall be considered as a defective (collectively “Defects”) mattress should your mattress meet the below criteria as determined solely by us:
Problems and issues that result from normal wear and tear or improper use are not subject to this Limited Warranty. The intended use of your foam mattress is for sleeping, resting, and laying on, any other use of this mattress shall be considered misuse of the mattress and will void your Limited Warranty.
Exclusions from the Limited Warranty include but are not limited to:
To submit a claim relating to a Defect, please head over to our Contact Page and email us the following
Upon receipt of your claim, you will receive a response from us within 7 business days.
In the event that we in our sole discretion determine that your Defect is legitimate as per this Limited Warranty, your sole remedy will be a repair or replacement of your mattress with a comparable size and model mattress. In the event that your size and/or model is discontinued, we will provide the most comparable Puffy mattress product available as a replacement at our sole discretion.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND/OR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, BEYOND THOSE SET FORTH IN THIS WARRANTY AND IN OUR MARKETING MATERIALS. EACH OF THOSE PARTIES DISCLAIMS ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY AND IMPLIED. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE OF THIS CONTRACT AND OUR TOTAL LIABILITY SHALL NOT EXCEED THE PURCHASE PRICE PAID THE MATTRESS.