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Cloud Comfort To Your Doorstep

With Puffy, you save on shipping costs and get your comfy Puffy products delivered to you in the most convenient way possible.

Free Shipping

Puffy provides FREE shipping to all 50 states of the USA. Customers can track their orders here.

International Shipping

Unfortunately, Puffy does not ship outside the United States.


Mattresses deliver FREE in 2 - 5 business days via FedEx. Kindly refer to the exact product page for accurate shipping dates. If you don’t love it, we’ll pick it up for free and give you a 100% refund.


Bases, beddings & bedroom accessories also ship for FREE within 2 - 5 business days via FedEx. Accessories are shipped separately from your mattress and/or adjustable base orders.
If you have any questions about the process, we’re happy to help - call +1 (800) 430-8380 to speak to one of our representatives.


  • How do I track the status of my order?

    Customers can track their orders here. You may also contact the Puffy Support Team with any queries by phone at +1 (800) 430-8380, by email at support@puffy.com, or through chat.

  • How long does delivery take?

    Both mattresses and accessories are delivered within 2 - 5 business days via FedEx.

  • Will my order arrive all at once or in separate packages or shipments?

    Accessories will typically be delivered first followed by mattresses and then bases.

  • What is the shipping weight of the Puffy mattresses?

    Information about the shipping dimensions and weight of Puffy mattresses can be found here.

  • Can you ship internationally?

    Unfortunately, Puffy does not offer international shipping.

  • How much does shipping cost?

    Shipping is always free!

  • I live in Alaska/Hawaii, can you ship to me?

    Puffy provides FREE shipping to all 50 states of the USA including Alaska and Hawaii.

  • How do I change my delivery address?

    If you need to make changes to your delivery address, please contact the Puffy Support Team by email at support@puffy.com.

More Reasons to Choose Puffy

101-Night Sleep Trial

Trial any Puffy product for 101 nights! If you’re not in love, get a full refund.


Choose mattress financing for as low as 7.99% APR with Klarna.

Lifetime Warranty

We protect your purchase with a risk-free lifetime warranty.

Fast & Free Delivery

Place your order and we’ll deliver it directly to your doorstep within 2 - 5 business days.

Easy Setup

There’s no hassle involved. Just remove the box, unroll, and let the mattress expand.

It’s America’s Mattress

Every part of the Puffy mattress is made with care and pride in the USA.
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