How do I track the status of my order?

Expect best-in-class service from Puffy every step of the way. Track your order easily online. You can also contact our dedicated Puffy Support Team with any queries by phone at +1 (800) 430-8380, by email at support@puffy.com, or through chat.

How long does delivery take?

Both mattresses and accessories are dispatched within 1 - 2 business days via FedEx.

Will my order arrive all at once or in separate packages or shipments?

Accessories will typically be delivered first followed by mattresses and then bases.

What is the shipping weight of the Puffy mattresses?

Information about the shipping dimensions and weight of Puffy mattresses can be found here.

Can you ship internationally?

Unfortunately, Puffy does not offer international shipping.

I live in Alaska/Hawaii, can you ship to me?

Puffy provides FREE shipping to all 50 states of the USA including Alaska and Hawaii.

How do I change my delivery address?

If you need to make changes to your delivery address, please contact the Puffy Support Team by email at support@puffy.com.

Official Puffy® Mattress Shipping Policy

Award-Winning Luxury Straight to Your Doorstep

Join over 1 million Americans who enjoy award-winning comfort with free premium delivery.

Free Shipping

Puffy provides FREE shipping and returns to all 50 states of the USA. Customers can track their orders here.

International Shipping

Unfortunately, Puffy does not ship outside the United States.

Mattresses

Mattresses ship FREE in 1 - 2 business days and are delivered via FedEx. Kindly refer to the exact product page for the most accurate delivery dates.

Accessories

Bases, beddings & bedroom accessories also ship for FREE in 1 - 2 business days and are delivered via FedEx. Accessories are shipped separately from your mattress and/or adjustable base orders.

Need help or have questions? Call +1 (800) 430-8380 for expert assistance.

Questions? We’ve Got Answers

How do I track the status of my order?

Expect best-in-class service from Puffy every step of the way. Track your order easily online. You can also contact our dedicated Puffy Support Team with any queries by phone at +1 (800) 430-8380, by email at support@puffy.com, or through chat.
How long does delivery take?

Both mattresses and accessories are dispatched within 1 - 2 business days via FedEx.
Will my order arrive all at once or in separate packages or shipments?

Accessories will typically be delivered first followed by mattresses and then bases.
What is the shipping weight of the Puffy mattresses?

Information about the shipping dimensions and weight of Puffy mattresses can be found here.
Can you ship internationally?

Unfortunately, Puffy does not offer international shipping.
How much does shipping cost?

Shipping is always free!
I live in Alaska/Hawaii, can you ship to me?

Puffy provides FREE shipping to all 50 states of the USA including Alaska and Hawaii.
How do I change my delivery address?

If you need to make changes to your delivery address, please contact the Puffy Support Team by email at support@puffy.com.

Why Puffy Is America’s #1 Luxury Mattress Brand

101-Night Sleep Trial

Trial any Puffy product for 101 nights. If you’re not in love, get a full refund.

Financing

Mattress financing options as low as 0% APR with Affirm.

Lifetime Warranty

We protect your purchase with a risk-free lifetime warranty.

Fast & Free Shipping

Place your order and we’ll dispatch it in 1 - 2 business days.

Easy Setup

There’s no hassle involved. Just remove the box, unroll, and let the mattress expand.

It’s America’s Mattress

Every part of the Puffy mattress is made with care and pride in the USA.

shop the mattress

12,000+ Satisfied Sleepers Love Our Best-in-Class Service

Read thousands of 5-star reviews from the Puffy community.

Verified Review

Fantastic company

You can just look at the mattress and see the quality. Because of back problems the medical team wanted me on a special air bed so I asked to have this mattress returned and the company was also pleasant and quick to deal with on the return. If all companies performed like this, what a pleasant experience their customers would have.

- Larry S.

Verified Review

Proof is in the Puffy

As many people, we were truly hesitant to purchase without trying but once I convinced my husband that it could be returned without risk, he agreed. I'm so happy we took the chance. We LOVE our Puffy. Believe me, take the chance. I'm sure it will be as good for you as it is for us. If not, no risk, return it.

- Melody B.

Verified Review

Unbeatable return policy

Anytime I had questions they were promptly answered by email. I was not sure I chose the appropriate mattress for my body type and decided to return it. Puffy organized a company to pick it up and it was donated to a charity. The full refund was reimbursed within 4 days. Amazing customer service and an unbeatable return policy. Thanks, Puffy!

- Stacie L.

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Puffy Shipping & Delivery