Customers can track their orders here. You may also contact the Puffy Support Team with any queries by phone at +1 (800) 430-8380, by email at firstname.lastname@example.org, or through chat.
Both mattresses and accessories are delivered within 2-5 business days via FedEx.
Accessories will typically be delivered first followed by mattresses and then bases.
Information about the shipping dimensions and weight of Puffy mattresses can be found here.
Unfortunately, Puffy does not offer international shipping.
Shipping is always free!
Puffy provides FREE shipping to all 50 states of the USA including Alaska and Hawaii.
If you need to make changes to your delivery address, please contact the Puffy Support Team by email at email@example.com.
You can just look at the mattress and see the quality. Because of back problems the medical team wanted me on a special air bed so I asked to have this mattress returned and the company was also pleasant and quick to deal with on the return. If all companies performed like this, what a pleasant experience their customers would have.
As many people, we were truly hesitant to purchase without trying but once I convinced my husband that it could be returned without risk, he agreed. I'm so happy we took the chance. We LOVE our Puffy. Believe me, take the chance. I'm sure it will be as good for you as it is for us. If not, no risk, return it.
Anytime I had questions they were promptly answered by email. I was not sure I chose the appropriate mattress for my body type and decided to return it. Puffy organized a company to pick it up and it was donated to a charity. The full refund was reimbursed within 4 days. Amazing customer service and an unbeatable return policy. Thanks, Puffy!