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Mattress Quiz Question 1 of 5
Do you experience
back pain?
What's your primary
sleep position?
What build are you?
Are you looking for a
cooling mattress?
What's most important for
you
to get better sleep? Select max three (3)
Puffy Mattress
Puffy Mattress
Your perfect match is the
Puffy Lux Mattress Hybrid
12328 Reviews
Recommended by Consumer Reports, our bestselling mattress offers cooling comfort, total pressure relief, and luxurious back support.
Based on what is important to you:
Back pain
Side sleeper
Light 100 - 150 lbs
Looking for a cooling mattress
Cooling Comfort, Soft-Medium Feel, Neck Support
Shop Puffy
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Cloud Comfort To Your Doorstep

With Puffy, you save on shipping costs and get your comfy Puffy products delivered to you in the most convenient way possible.

Free Shipping

Puffy provides FREE shipping to all 50 states of the USA. Customers can track their orders here.

International Shipping

Unfortunately, Puffy does not ship outside the United States.

Mattresses

Mattresses deliver FREE in 2 - 5 business days via FedEx. Kindly refer to the exact product page for accurate shipping dates. If you don’t love it, we’ll pick it up for free and give you a 100% refund.

Accessories

Bases, beddings & bedroom accessories also ship for FREE within 2 - 5 business days via FedEx. Accessories are shipped separately from your mattress and/or adjustable base orders.
If you have any questions about the process, we’re happy to help - call +1 (800) 430-8380 to speak to one of our representatives.

FAQ

  • How do I track the status of my order?

    Customers can track their orders here. You may also contact the Puffy Support Team with any queries by phone at +1 (800) 430-8380, by email at support@puffy.com, or through chat.

  • How long does delivery take?

    Both mattresses and accessories are delivered within 2 - 5 business days via FedEx.

  • Will my order arrive all at once or in separate packages or shipments?

    Accessories will typically be delivered first followed by mattresses and then bases.

  • What is the shipping weight of the Puffy mattresses?

    Information about the shipping dimensions and weight of Puffy mattresses can be found here.

  • Can you ship internationally?

    Unfortunately, Puffy does not offer international shipping.

  • How much does shipping cost?

    Shipping is always free!

  • I live in Alaska/Hawaii, can you ship to me?

    Puffy provides FREE shipping to all 50 states of the USA including Alaska and Hawaii.

  • How do I change my delivery address?

    If you need to make changes to your delivery address, please contact the Puffy Support Team by email at support@puffy.com.

More Reasons to Choose Puffy

101-Night Sleep Trial

Trial any Puffy product for 101 nights! If you’re not in love, get a full refund.

Financing

Choose mattress financing for as low as 7.99% APR with Klarna.

Lifetime Warranty

We protect your purchase with a risk-free lifetime warranty.

Fast & Free Delivery

Place your order and we’ll deliver it directly to your doorstep within 2 - 5 business days.

Easy Setup

There’s no hassle involved. Just remove the box, unroll, and let the mattress expand.

It’s America’s Mattress

Every part of the Puffy mattress is made with care and pride in the USA.
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What 17,000+ Satisfied Sleepers Have To Say.

Here’s what sleepers have to say about our return process.
Verified Review

Fantastic company

You can just look at the mattress and see the quality. Because of back problems the medical team wanted me on a special air bed so I asked to have this mattress returned and the company was also pleasant and quick to deal with on the return. If all companies performed like this, what a pleasant experience their customers would have.

- Larry S.

Verified Review

Proof is in the Puffy

As many people, we were truly hesitant to purchase without trying but once I convinced my husband that it could be returned without risk, he agreed. I'm so happy we took the chance. We LOVE our Puffy. Believe me, take the chance. I'm sure it will be as good for you as it is for us. If not, no risk, return it.

- Melody B.

Verified Review

Unbeatable return policy

Anytime I had questions they were promptly answered by email. I was not sure I chose the appropriate mattress for my body type and decided to return it. Puffy organized a company to pick it up and it was donated to a charity. The full refund was reimbursed within 4 days. Amazing customer service and an unbeatable return policy. Thanks, Puffy!

- Stacie L.

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