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Cloud Comfort To Your Doorstep

With Puffy, you save on shipping costs and get your comfy Puffy products delivered to you in the most convenient way possible.

Free Shipping

Puffy provides FREE shipping and returns to all 50 states of the USA. Customers can track their orders here.

International Shipping

Unfortunately, Puffy does not ship outside the United States.

Mattresses

Mattresses ship FREE in 1 - 2 business days and are delivered via FedEx. Kindly refer to the exact product page for the most accurate delivery dates.

Accessories

Bases, beddings & bedroom accessories also ship for FREE in 1 - 2 business days and are delivered via FedEx. Accessories are shipped separately from your mattress and/or adjustable base orders.
If you have any questions about the process, we’re happy to help - call +1 (800) 430-8380 to speak to one of our representatives.

FAQ

  • How do I track the status of my order?

    Customers can track their orders here. You may also contact the Puffy Support Team with any queries by phone at +1 (800) 430-8380, by email at support@puffy.com, or through chat.

  • How long does delivery take?

    Both mattresses and accessories are dispatched within 1 - 2 business days via FedEx.

  • Will my order arrive all at once or in separate packages or shipments?

    Accessories will typically be delivered first followed by mattresses and then bases.

  • What is the shipping weight of the Puffy mattresses?

    Information about the shipping dimensions and weight of Puffy mattresses can be found here.

  • Can you ship internationally?

    Unfortunately, Puffy does not offer international shipping.

  • How much does shipping cost?

    Shipping is always free!

  • I live in Alaska/Hawaii, can you ship to me?

    Puffy provides FREE shipping to all 50 states of the USA including Alaska and Hawaii.

  • How do I change my delivery address?

    If you need to make changes to your delivery address, please contact the Puffy Support Team by email at support@puffy.com.

More Reasons to Choose Puffy

101-Night Sleep Trial

Trial any Puffy product for 101 nights. If you’re not in love, get a full refund.

Financing

Mattress financing options as low as 0% APR with Affirm.

Lifetime Warranty

We protect your purchase with a risk-free lifetime warranty.

Fast & Free Shipping

Place your order and we’ll dispatch it in 1 - 2 business days.

Easy Setup

There’s no hassle involved. Just remove the box, unroll, and let the mattress expand.

It’s America’s Mattress

Every part of the Puffy mattress is made with care and pride in the USA.

Contact us. 7 days a week.

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Text Puffy1 to +1 (833) 514-0644
WHEN TO REACH US
5:00 a.m. - 8:00 p.m. PST Monday - Friday 8:00 a.m. - 5:00 p.m. PST Saturday - Sunday