Question 1

What is the difference between Puffy mattresses?

Accepted Answer

The Puffy Cloud Mattress features multiple layers of memory foam across a 6-layer design and 10" profile, which balances cooling, support, and pressure relief with a medium-firm feel.The Puffy Lux Hybrid Mattress is our bestselling hybrid mattress (memory foam + coils) with enhanced temperature regulation and a base of contour-adapt coils for additional support. It features an 8-layer design, a 12" profile, and a medium-plush feel.The Puffy Royal Hybrid Mattress has a 10-layer design, a 14" profile, and an ultra-plush feel. In addition to a contour-adapt coil base for support, this model features exceptional cooling properties, more responsive contouring features, and 5 targeted support zones for the head, neck, shoulders, back, and legs.The Puffy Monarch Hybrid Mattress is the ultimate luxury mattress handcrafted with alpaca wool filling, responsive latex, memory foam, and a coil base layer. Climate control, support, and pressure relief combine across 12 layers and a 16" profile for a luxury-plush sleep experience.

Question 2

What does 'hybrid mattress' mean?

Accepted Answer

A hybrid mattress combines the coiled support features of a traditional innerspring mattress with the comfort of memory foam layers. Layers of contouring memory foam with pressure-relief properties cradle muscles and joints above a layer of pocketed coils that deliver durable support. This perfect balance of comfort and support is exactly what the Puffy Lux Hybrid Mattress has been designed to deliver to all sleeper types.

Question 3

How does your return policy work with the 101-night sleep trial?

Accepted Answer

Try your mattress for up to 101 nights to see if it's your perfect comfort match. If you've tested your mattress for at least two weeks and decide it's not the right fit, we'll schedule your return and issue a full refund.Your mattress is donated to a charity as part of the return process. You can donate to a charity of your choice, or we will donate on your behalf. Contact us at support@puffy.com with your order number to initiate your return.Read our return policy for more information.

Question 4

What base should a Puffy mattress have?

Accepted Answer

Your Puffy mattress works with any base, foundation, or flat surface. Whether you prefer the strong functionality of bed frames and box springs, the versatility of adjustable bases, or the coziness of floor sleeping.We offer a range of luxurious, supportive Puffy bed frames to help you sleep soundly all night long.

Question 5

What sets Puffy apart from other brands?

Accepted Answer

Puffy offers an award-winning mattress collection that stands apart due to its cloudlike comfort and innovative design. Purchasing your mattress with Puffy is risk-free, thanks to our 101-night sleep trial and lifetime warranty. Sleep better with Puffy, or get your money back. Explore why thousands of customers have switched to Puffy by reading reviews of our mattresses and products in real homes.

Question 6

How often should you change your mattress?

Accepted Answer

Generally speaking, the average mattress should be replaced every 6-8 years to ensure optimal sleep quality. However, mattresses manufactured with premium materials, like the Puffy mattress range, can last up to 10 years. If you've had your mattress for over 5 years and are not sleeping comfortably, it might be time for a change. Every Puffy mattress is a risk-free purchase as they all include a 101-night sleep trial and lifetime warranty.

Question 7

Does the Puffy mattress range sleep cool?

Accepted Answer

Yes. The Cooling Cloud™ technology featured in all Puffy mattresses is designed to maximize airflow and regulate body temperature throughout the night. With a Cool Touch Quilted Cloud Cover, Climate Fiber Layer, and Cooling Cloud™ Foam, the Puffy Lux Hybrid Mattress is no exception.

Question 8

Are the foams in the mattress CertiPUR-US® certified?

Accepted Answer

Yes. All Puffy mattress foams are independently tested and CertiPUR-US® certified. This means they're made without CSPC-regulated phthalates, ozone depleters, PBDEs, TDCPP or TCEP ("Tris"), flame retardants, formaldehyde, mercury, lead, or other heavy metals. Puffy mattress foams also have low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million).

Question 9

What are the dimensions and weight of the Puffy mattresses?

Accepted Answer

All Puffy mattresses are available in standard US mattress sizing. Specific weight and dimension details for the Puffy Cloud Mattress, Puffy Lux Hybrid Mattress, and Puffy Royal Hybrid Mattress are available here.

Question 10

What is the weight capacity of the Puffy mattresses?

Accepted Answer

Puffy mattresses are designed for a wide variety of sleeper types. Our twin, twin XL, and full-size mattresses can support up to 350 lbs, with our larger bedding options, such as the queen, king, and California king, capable of holding up to 350 lbs on each side of the mattress.

Question 11

How do you fix a sagging mattress?

Accepted Answer

Puffy mattresses are designed for long-lasting, superior sleep quality. While standard mattresses often need replacing after 6-7 years, our high-quality, durable materials help ensure comfort and support for up to 10 or more years. If sinking or sagging occurs, you can return your mattress for a full refund during the 101-night sleep trial. Our lifetime warranty also covers defects in materials and workmanship as long as you own your mattress.

Question 12

What is the difference between a memory foam mattress and a hybrid mattress?

Accepted Answer

Hybrid mattresses offer a combination of springs and multiple foam layers, providing a unique blend of comfort and support. Memory foam mattresses are made with a variety of foam layers of differing densities and no coil component. In comparison, innerspring mattresses consist of a hard layer of coil springs, often topped with a thin layer of softer materials for moderate comfort.Find the perfect hybrid (memory foam + coils) mattress for you with our Find the Right Mattress Quiz.

Question 13

How durable are hybrid mattresses?

Accepted Answer

Hybrid mattresses contain coils that can support heavier weights than standard memory foam mattresses. As a result, hybrid mattresses are more durable and can handle more wear compared to memory foam.

Question 14

What are the benefits of a hybrid mattress?

Accepted Answer

Hybrid mattresses offer a unique blend of comfort and support to suit a variety of sleeper types. They also offer improved breathability and temperature regulation for more comfortable sleep and reduced motion transfer so movement doesn't travel throughout the mattress.Looking for a queen hybrid mattress or perhaps a twin hybrid mattress? Take our Find the Right Mattress Quiz to find the best hybrid mattress for you.

Question 15

Is a hybrid mattress firm or soft?

Accepted Answer

Hybrid mattresses are designed to provide the perfect balance of firm and soft support.

Question 16

Is a hybrid mattress better than a memory foam mattress?

Accepted Answer

Both hybrid and memory foam mattresses offer unique benefits. Hybrid mattresses generally provide a balance of comfort and support, while memory foam mattresses are recognized for their body contouring and pressure-relieving capabilities.

Question 17

How does the lifetime warranty work?

Accepted Answer

Your Puffy mattress is protected by our lifetime warranty for as long as you own it. Rest easy knowing your mattress purchase is covered for life.

Question 18

What are my mattress financing options when purchasing from your website?

Accepted Answer

Our top-rated mattresses come with flexible financing terms that make upgrading your bedroom easy. With Affirm, you can pay from  for a brand-new memory foam mattress for as low as 0% APR.

Question 19

Where are Puffy mattresses made?

Accepted Answer

All Puffy mattresses are proudly designed and made in the USA.

Question 20

When can I expect my Puffy mattress?

Accepted Answer

Your mattress is dispatched for free within 1-2 business days of receiving your order.

Question 21

How much does it cost to ship?

Accepted Answer

Shipping is fast and free! We ship your order within 1-2 business days.

Question 22

How do you clean a Puffy mattress?

Accepted Answer

Our mattresses are made with easy maintenance in mind. The Puffy Lux Hybrid features a Cool Touch Quilted Cloud Cover, which can be easily spot-cleaned (with cold water and mild detergents only) to keep your mattress fresh all year round.To rest even easier, add our Puffy Signature Mattress Protector to your bed. It includes Puffy's signature cloudlike comfort and cooling materials that will keep you feeling cozy on hot nights.

Question 23

Does Puffy have retail stores?

Accepted Answer

Puffy has partnered with multiple retail stores across the US. Use our store locator to find the closest furniture or mattress store near you and feel the cloudlike comfort of our Puffy Lux Hybrid Mattress in person. You can even filter your search with the mattress model if you'd like to try our Puffy Cloud Mattress or Puffy Royal Hybrid too.

Puffy Lux

1M+ Sold. Sleep on Our Award-Winning Luxury Mattress

Puffy LUX Mattress

Need
help ordering? Call now.

Puffy LUX Mattress

Need help ordering? Call now.

Need
help ordering? Call now.