Name: Puffy Cloud Mattress
Brand: Puffy
SKU: puffy-mattress
Availability: InStock
Rating: 4.8 (6433 reviews)

Question 1

How does your return policy work with the 365-night sleep trial?

Accepted Answer

Try your mattress for up to 365 nights to see if it's your perfect comfort match. If you decide your mattress isn't the right fit within 365 nights and have tested it for at least 30 nights, we'll schedule your free return and issue a full refund.Your mattress is donated to a charity as part of the return process. You can donate to a charity of your choice, or we will donate on your behalf. Contact us at support@puffy.com with your order number to initiate your return.Read our return policy for more information.

Question 2

What is the difference between Puffy mattresses?

Accepted Answer

The Puffy Cloud Mattress is our memory foam model. With 6 layers, the Cloud has a 10" profile and a balanced medium-firm comfort feel.The Puffy Lux Hybrid Mattress  is our bestseller, with superior breathability and contour-adapt technology that cradles your muscles and joints to soothe pressure points. The Lux has 8 layers and is 12" thick.The Puffy Royal Hybrid Mattress features blended wool and cooling gel-infused foam to minimize heat retention. The Puffy Royal offers full-body support that adapts to the curves of your body. It has an ultra-plush feel with 10 layers and is 14" thick.The Puffy Monarch Hybrid Mattress is our premium, hand-tufted luxury model, with a 16" thickness and luxury-plush comfort feel. Designed with alpaca wool, responsive latex, memory foam, and a pocketed coil base, the Puffy Monarch's 12-layer design provides ultra-luxurious cooling, airflow, support, and helps relieve pressure.The Puffy Legacy Hybrid Mattress is our most advanced and luxurious model, hand-tufted with premium cashmere wool, horsehair, and Talalay latex. With 14 layers and a 16" profile, the Legacy delivers an ultimate-plush feel with exceptional cooling, full-body support, and unmatched comfort.

Question 3

What does 'hybrid mattress' mean?

Accepted Answer

A hybrid mattress combines memory foam or latex mattress layers and an innerspring mattress-style layer of coils for support. The Puffy Cloud Mattress is an all-foam model that helps relieve pressure through its foam layers and superior support through a thick, high-density foam base layer. This base layer provides the optimal balance of comfort and support without the coils typical of an innerspring.

Question 4

What base should a Puffy mattress have?

Accepted Answer

You can use your Puffy mattress on any base, foundation, or flat surface, including slatted bed frames, platform bed frames, box springs, adjustable bases, or even the floor.Luxury sleep deserves a luxury foundation. Our selection of stylish, supportive bed frames pairs perfectly with any choice of Puffy mattress.

Question 5

What is a split head mattress?

Accepted Answer

A split head mattress features a divided head while the rest of the mattress remains unified. Available in queen and king sizes, split head allows couples using split adjustable bases to independently control their head positioning. One partner can elevate to read or watch TV while the other sleeps flat.

Question 6

What is the difference between a split king and a split head mattress?

Accepted Answer

Split king size features two separate twin XL mattresses for complete body independence, while split head size provides targeted head flexibility within one unified mattress.

Question 7

Do you need an adjustable base for a split head mattress?

Accepted Answer

While split head mattresses work on any bed frame, foundation, or base, we recommend pairing your split head mattress with a split adjustable base. However, your split head mattress still delivers the same comfort and support as our standard sizes, even without a split adjustable base.

Question 8

What sets Puffy apart from other brands?

Accepted Answer

Apart from making award-winning mattresses, Puffy offers exceptional benefits, ensuring you're able to purchase a Puffy mattress risk-free. Our 365-night sleep trial provides you with one full year to test your mattress for comfort. We also have exceptional warranty coverage, with a lifetime warranty that promises to repair or replace your mattress. You can also read more Puffy mattress reviews to explore what thousands of customers love about Puffy and why they've made the switch.

Question 9

How often should you change your mattress?

Accepted Answer

The average mattress lasts between 7–8 years, although higher-quality mattresses such as Puffy can last for as long as 10 years. Coupled with our 365-night sleep trial and lifetime warranty, your new mattress is a true investment for better sleep.

Question 10

Does the Puffy mattress range sleep cool?

Accepted Answer

Puffy mattresses are formulated with innovative, cooling gel-infused foams that keep your bed cool to the touch. Gel-infused memory foam gives our mattresses advanced cooling properties, making them ideal for hot sleepers or anyone who experiences fluctuating body temperatures at night.

Question 11

Are the foams in the mattress CertiPUR-US® certified?

Accepted Answer

Yes. All Puffy mattress foams are CertiPUR-US® certified. This means these foams are made without any ozone depleters, PBDEs, TDCPP or TCEP ("Tris") flame retardants, mercury, lead, and other heavy metals, formaldehyde, and phthalates. They also have low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million).

Question 12

What are the dimensions and weight of the Puffy mattresses?

Accepted Answer

Our products are available in every standard US mattress size. You can view more details on the Puffy mattress dimensions and weights here.

Question 13

What is the weight capacity of the Puffy mattresses?

Accepted Answer

Puffy products are designed with all sleepers in mind. We generally recommend our twin, twin XL, and full size mattresses can accommodate 350 lbs. Larger mattress sizes, such as the queen, king, and California king, can easily hold 350 lbs on each side.

Question 14

How do you fix a sagging memory foam mattress?

Accepted Answer

Every Puffy mattress features:Premium materials for lasting comfort and supportLifespan of up to 10 or more years (vs. 6–7 years for standard mattresses)Risk-free 365-night sleep trialLifetime warranty covering defects in materials and workmanshipShould you experience sagging or sinking with your memory foam mattress, you can return your mattress during the 365-night sleep trial for a full refund. Our lifetime warranty also covers defects in materials and workmanship for as long as you own your mattress.

Question 15

How does the lifetime warranty work?

Accepted Answer

The Puffy mattress warranty is one of the best in the industry. As long as you sleep on your Puffy, you're protected by our lifetime coverage. Invest in a 100% risk-free purchase.

Question 16

What are my mattress financing options when purchasing from your website?

Accepted Answer

With Puffy, you can get top-rated mattresses with payment terms that work for you. Our mattress financing partner, Affirm, allows you to pay from . for a brand-new memory foam mattress for as low as 0% APR.

Question 17

Where are Puffy mattresses made?

Accepted Answer

All Puffy mattresses are designed and assembled with pride in the USA. We use the highest quality materials and processes to ensure you get premium-quality mattresses to sleep on.

Question 18

When can I expect my Puffy mattress?

Accepted Answer

Your order takes 1–2 business days to be dispatched. You can see the estimated delivery dates during checkout and on each dedicated product page. Shipping is free within the USA.

Question 19

How much does it cost to ship?

Accepted Answer

Standard shipping is free across all 50 states, and we ship your order within 1–2 business days. Full-Service In-Home Setup & Assembly is an optional service, available in select areas. Your price is shown at checkout.

Question 20

Does Puffy offer in-home setup and assembly?

Accepted Answer

Yes, as an optional service in select areas. Your order ships free as always, in 1–2 business days. Right after you order, our in-home service partner LoadUp emails you a booking link, and you can book your setup when everything has arrived. On the day, they set up your new mattress in the room you choose, assemble your adjustable base or bed frame if you ordered one, and take your old mattress, base, or box spring away.Check your ZIP code above to confirm coverage.

Question 21

How do I add Full-Service In-Home Setup & Assembly to my order?

Accepted Answer

Select it at checkout, where your price and availability are confirmed for your address. LoadUp will email you a booking link right after you order. Please wait until all items have arrived before selecting a time, as your order may be delivered in more than one shipment.

Question 22

How do you clean a Puffy mattress?

Accepted Answer

Remove all bedding from your Puffy Cloud Mattress before spot-cleaning. Spot-clean only with cool water and mild detergent. Blot dry with a clean towel, then allow the mattress to air-dry completely before putting the bedding back on.For added protection, the waterproof Puffy Signature Mattress Protector helps guard against stains and spills with cloudlike cooling comfort.

Question 23

Does Puffy have retail stores?

Accepted Answer

Visit one of our partner stores across the USA to discover the cloudlike comfort of our Puffy Cloud Mattress in person. Use the store locator on our website to find the closest furniture or mattress store near you. You can even filter your search by mattress model if you'd like to try our Puffy Lux Hybrid, Puffy Royal Hybrid Mattress, Puffy Monarch Hybrid, or Puffy Legacy Hybrid too.

Puffy CLOUD Mattress

Award-Winning Comfort.
#1 Memory Foam Mattress

Pillow-Soft Feel With
Effortless Airflow

Cradling Back Support

Comfort You’ll Never
Want to Leave

Plush on Top,
Firm Support Below

Try Puffy Cloud at Home
for 365 Nights

Discover 10" of
Cloudlike Comfort

Settle Into
Cooler Sleep

Fewer Disturbances
From Your Partner

Free Luxury Accessories
With Your Mattress

Sleep on Our Award-Winning Luxury Mattress

Puffy CLOUD Mattress

AI Summary of What Customers Say

Review Topics

Need Help Ordering?
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Puffy CLOUD Mattress

Puffy CLOUD Mattress

AI Summary of What Customers Say

Review Topics

Full-Service In-Home Setup & Assembly

Need Help Ordering? Call Now

Need Help Ordering?
Call Now