Question 1

What is the difference between Puffy mattresses?

Accepted Answer

The Puffy Cloud Mattress is cooling and comfortable with a medium-firm feel. It has 6 layers and a 10” profile.The Puffy Lux Hybrid Mattress (most popular) is highly breathable and airy with targeted alignment of the back and body, and a luxurious medium-plush feel. It has 8 layers and a 12” profile.The Puffy Royal Hybrid Mattress is infused with cooling gel to reduce heat retention and has premium zoned full-body support that adapts as you move. Plus an ultra-plush feel with a deluxe cover. It has 10 layers and a 14” profile.The Puffy Monarch Hybrid Mattress is our most luxurious hybrid mattress (memory foam + latex + coils.) It features a luxury-plush feel, alpaca wool filling, responsive latex, a 16” profile, and 12 layers dedicated to climate control, support, pressure relief and superior comfort.

Question 2

What does 'hybrid mattress' mean?

Accepted Answer

A hybrid mattress combines memory foam or latex mattress layers with the coils of a classic innerspring. The Puffy Monarch Hybrid, Puffy Lux Hybrid, and Puffy Royal Hybrid are all hybrid mattresses with contouring foam layers that provide pressure relief and comfort while a core of pocketed coils delivers durable support. The Puffy Monarch Hybrid also features premium latex as part of its upper layer for exceptional airflow and comfort. A hybrid blends the best features of both memory foam and innerspring mattresses into an optimal mattress construction that suits every kind of sleeper.

Question 3

How does your return policy work with the 101-night sleep trial?

Accepted Answer

If you are not satisfied with your Puffy mattress you can return it within 101 nights and get a full refund of the purchase price. We'll schedule the mattress return and donate it to a charity so it doesn't go to waste.

Question 4

Are the foams in the mattress CertiPUR-US® certified?

Accepted Answer

Yes! All Puffy mattress foams are CertiPUR-US® certified and independently tested for quality. CertiPUR-US® approved foams give consumers peace of mind that they are made without ozone depleters, PBDEs, TDCPP or TCEP flame retardants, mercury, lead, and other heavy metals, formaldehyde and phthalates. Puffy mattress foams also have low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million).

Question 5

What are the dimensions and weight of the Puffy mattresses?

Accepted Answer

Puffy mattresses are available in all standard US mattress sizes. See a comprehensive breakdown of Puffy dimensions and weights here.

Question 6

What is the weight capacity of the Puffy mattresses?

Accepted Answer

Our mattresses are designed for people of all shapes and sizes. As a guide, twin, twin XL, and full-size mattresses can easily hold 350 lbs. Dual sleeping sizes such as queen, king and California king can hold 350 lbs per side of the mattress.

Question 7

What base should a Puffy mattress have?

Accepted Answer

Puffy mattresses can be placed on a variety of surfaces and bed frames, including but not limited to box springs, slatted frames, platform bed frames, adjustable bases and the floor.

Question 8

How much does it cost to ship?

Accepted Answer

Shipping is free!

Question 9

Does Puffy have retail stores?

Accepted Answer

Puffy has partnered with multiple large retail stores across the US. Use our store locator to find the closest furniture or mattress store near you and feel the cloudlike comfort of our products in person. You can even filter your search with the mattress model you’d like to try."
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