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Free shipping and returns

How Does The Mattress Trial Work?

We want you to order your new Puffy Mattress worry-free. We’ve ensured every mattress comes with a 101-night mattress trial period so you can put Puffy to the test. If you don’t get the best sleep ever after at least 14 nights, we’ll give you a full refund.

Contact Us
Our Puffy Support Team will take care of everything. Email support@puffy.com with your order number.
Free Returns
If you’re sure Puffy isn’t for you after 14 nights of your mattress trial, we’ll arrange a fast and free return.
Full Refund
As soon as your mattress has been collected from your home, we’ll then quickly process a full refund for you.
Mattress Donations
We do our best to donate all mattress returns to local children's charities, so no bed goes to waste.
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How Does The Accessory Trial Work?

We’re committed to developing comfort you love, so our 101-night sleep trial extends to all our products. Take your time getting comfy with our bedding, bed frames, bedroom furniture, and even the dog bed for 101 nights. If things don’t work out, return it for free, and get a full refund.

Puffy 101-Night Sleep Trial FAQ

  • How do returns work with the 101-night sleep trial?

    If you are not satisfied with your Puffy Mattress, you can return it within 101 nights. We’ll schedule the mattress return and donate it to a charity so it doesn’t go to waste. We’ll even provide a full refund of the purchase price. For more information, read our return policy.
  • How do you return your mattress or accessory?

    If your Puffy isn't the perfect fit for you, we want to ensure your return process is simple and easy. Email our support team - support@puffy.com - with your order number and we'll get your return started.
  • Do you pay return shipping?

    We take care of return shipping charges and the costs associated with donating the mattress to charity.
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Puffy Return Policy Terms

  • You must utilize the mattress trial for a minimum of 14 nights before you start your mattress return process. We recommend sleeping on a Puffy for at least 30 nights to allow your body to get used to the luxurious comfort of our mattresses.
  • If we shipped your Puffy to Alaska or Hawaii, and you return your product under our 101-night sleep trial policy, we will be unable to return the full shipping fees that you originally paid for delivery.
  • The Puffy return policy is limited to a lifetime maximum of two returns per household. Returns must be exercised directly with Puffy no later than the 101st day following delivery.
  • Puffy's 101-night sleep trial and return policy apply only to original purchasers of genuine Puffy products which were purchased directly from the website at puffy.com.