Hi, I’m Chuck and I just got my Puffy a couple of weeks ago. I’m 76 years old and pretty set in my ways. I am a restless sleeper and for the sake of my partner I sleep alone. For some time now, maybe a couple of months, I had become unhappy with my existing matress. It was about 5 years old and just wasn’t comfortable. I was experiencing back and shoulder pain, and sleeping fitfully. So I began my search for a new matress! Wow, the matress world had changed a lot in 5 years. After a couple of weeks in local furniture stores and on line, I was pretty confused. And then I happened upon a Consumer Reports article on mattresses. And there popped up Puffy as #1. Well that was my final decision info, the more I learned about Puffy, the more convinced I became it was worth a try. Probably the final factor was the very reasonable policy regarding return of the matress if it just didn’t meet my needs.
So much for decision making, now how about the results. After a couple of weeks, I am tremendously happy with my Puffy decision. The company is very professional and very customer oriented.My order came quickly, probably a week from ordering. There was literally no time involved in getting the matress ready to use, there was no smell, which I know from my research can be a problem with many mattresses!
Sleeping on my Puffy is like a dream come true, it provides perfect support, it kinda molds itself to your body. I’m a side sleeper and the support is great on all parts of the torso.
A couple of idiosyncratic pluses, I was able to get a 10” high matress, this was important because thicker mattresses pose an issue for older persons, especially if they are shorter (I’m 5’8”). I know from my experiences trying out mattresses that a 14” mattress posed some logistical issues, I had to do a little jump up to get into bed! OK now but 80 is just around the corner. Also the fitted sheet for the Puffy had little instructions sewn in the side that said “bottom or top” and “side”. Saved me quite a bit of time!
Customer service seems like it would be nice, if there ever was a problem, haven’t had any problems so this is just speculation. They don’t bombard one with extra solicitations like so many companies do these days! Five stars for sure!
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