Question 1

What is the difference between Puffy mattresses?

Accepted Answer

The Puffy Cloud Mattress is our memory foam model. With 6 layers, the Cloud has a 10” profile and a balanced medium-firm comfort feel.The Puffy Lux Hybrid Mattress is our bestseller, with superior breathability and contour-adapt technology that cradles your pressure points. The Lux has 8 layers and is 12” thick.The Puffy Royal Hybrid Mattress features blended wool and cooling gel-infused foam to minimize heat retention. The Puffy Royal offers full-body support that adapts to the curves of your body. It has an ultra-plush feel with 10 layers and is 14” thick.The Puffy Monarch Hybrid Mattress is our most luxurious model, with a 16” thickness and luxury-plush comfort feel. Designed with alpaca wool, responsive latex, memory foam, and a pocketed coil base, the Puffy Royal’s 12-layer design provides ultra-luxurious cooling, airflow, support and pressure relief.

Question 2

What does 'hybrid mattress' mean?

Accepted Answer

A hybrid mattress combines memory foam or latex mattress layers and an innerspring mattress-style layer of coils for support. The Puffy Cloud Mattress is an all-foam model that delivers pressure relief through its foam layers and excellent support through a thick high-density foam base layer. This base layer provides the optimal balance of comfort and support without the coils typical of an innerspring.

Question 3

How does your return policy work with the 101-night sleep trial?

Accepted Answer

Try your mattress for 101 nights during our risk-free sleep trial. If you’ve tested your mattress for at least two weeks during the trial and it’s not the right fit, we’ll schedule your free return and issue a full refund. A charity donation will be arranged for your mattress so it gets a second life. Choose to donate it yourself or request us to donate on your behalf. Email support@puffy.com with your order number to initiate your return.For more information read our return policy.

Question 4

What base should a Puffy mattress have?

Accepted Answer

You can use your Puffy mattress on any base or flat surface, including slatted bed frames, platform bed frames, box springs, adjustable bases, or even the floor.Luxury sleep deserves a luxury foundation. Our selection of stylish supportive bed frames pairs perfectly with any choice of Puffy mattress.

Question 5

What sets Puffy apart from other brands?

Accepted Answer

Apart from making award-winning mattresses, Puffy offers exceptional benefits, ensuring you’re able to purchase a Puffy mattress risk-free. Our 101-night sleep trial provides you with over three months to test your mattress for comfort. We also have exceptional warranty coverage with a lifetime warranty that promises to repair or replace your mattress. You can also read more Puffy mattress reviews to explore what thousands of customers love about Puffy and why they’ve made the switch.

Question 6

How often should you change your mattress?

Accepted Answer

The average mattress lasts between 7-8 years, although higher quality mattresses such as Puffy can last for as long as 10 years. Coupled with our 101-night sleep trial and lifetime warranty your new mattress is a true investment for better sleep.

Question 7

Does the Puffy mattress range sleep cool?

Accepted Answer

Puffy mattresses are formulated with innovative, cooling gel-infused foams that keep your bed cool to the touch. Gel-infused memory foam gives our mattresses naturally cooling properties making them perfect for hot sleepers or anyone who experiences fluctuating body temperatures at night.

Question 8

Are the foams in the mattress CertiPUR-US® certified?

Accepted Answer

That’s right - all our mattress foams include materials that are CertiPUR-US® certified. This means these foams are made without any ozone depleters, PBDEs, TDCPP or TCEP flame retardants, mercury, lead, and other heavy metals, formaldehyde and phthalates. They also have low VOC (Volatile Organic Compound) emissions for indoor air quality.

Question 9

What are the dimensions and weight of the Puffy mattresses?

Accepted Answer

Our products are available in every standard US mattress size. You can view more details on the Puffy mattress dimensions and weights here.

Question 10

What is the weight capacity of the Puffy mattresses?

Accepted Answer

Puffy products are designed with all sleepers in mind. We generally recommend our twin, twin XL, and full size mattresses can accommodate 350 lbs. Larger mattress sizes, such as the queen, king, and California king can easily hold 350 lbs on each side.

Question 11

How does the lifetime warranty work?

Accepted Answer

The Puffy mattress warranty is one of the best in the industry. As long as you sleep on your Puffy you’re protected by our lifetime coverage. Invest in a 100% risk-free purchase.

Question 12

What are my mattress financing options when purchasing from your website?

Accepted Answer

With Puffy, you can get top-rated mattresses with payment terms that work for you. Our mattress financing partner, Affirm allows you to pay from $47/mo. for a brand-new memory foam mattress for as low as 0% APR.

Question 13

Where are Puffy mattresses made?

Accepted Answer

All Puffy mattresses are designed and made with pride in the USA. We use the highest quality materials and processes to ensure you get premium-quality mattresses to sleep on.

Question 14

When can I expect my Puffy mattress?

Accepted Answer

Your order takes 1 - 2 business days to be dispatched. You can see the estimated delivery dates during checkout and on each dedicated product page. Shipping is free within the USA.

Question 15

How much does it cost to ship?

Accepted Answer

Shipping with Puffy is completely free.

Question 16

How do you clean a Puffy mattress?

Accepted Answer

The Puffy Cloud Mattress has been designed with easy cleaning and maintenance in mind. Spot clean only with cold water and mild detergent.Want to keep your mattress extra fresh? The waterproof Puffy Signature Mattress Protector, complimentary with any mattress purchase includes cloudlike comfort and premium cooling materials.

Question 17

Does Puffy have retail stores?

Accepted Answer

Visit one of our partner stores across the USA to discover the cloudlike comfort of our Puffy Cloud Mattress in person. Use the store locator on our website to find the closest furniture or mattress store near you. You can even filter your search by mattress model if you'd like to try our Puffy Lux Hybrid or Puffy Royal Hybrid too."
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Puffy CLOUD Mattress

Support your back,
fall asleep faster.

Stay cool,
sleep deeper.

Sleep uninterrupted,
reduce stress.

Hear From
12,000+ Satisfied Puffy Sleepers

Contact Us 7 Days a Week
for Best-in-Class Support