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Blog Lux Comfort

How Long Does It Take to Get a Mattress Delivered

From the Puffy Editorial Team | 4 min read.
How Long Does It Take to Get a Mattress Delivered

Ordering a new mattress brings the promise of better sleep and comfort. One of the key questions on every buyer’s mind is, “How long does it take to get a mattress delivered?” This article delves into the delivery process to set the right expectations.

How is a Mattress Delivered?

The mattress delivery process has evolved significantly, particularly with the rise of online mattress companies. Understanding this process can help set realistic expectations:

  • Packaging: Mattresses are usually compressed and rolled into a compact package. This state-of-the-art packaging technology not only protects the mattress during transit but also makes it easier to handle upon arrival.
  • Shipping Methods: Delivery methods can vary. Standard shipping typically involves courier services like FedEx or UPS. Some companies may use specialized furniture delivery services, especially for larger or premium models.
  • Tracking and Notifications: Most companies provide tracking numbers and regular updates via email or SMS, allowing you to monitor the progress of your delivery.
  • White-Glove Delivery Services: For an additional fee, some companies offer white-glove delivery services, which include not just delivery but also the setup of the mattress in your chosen room, and sometimes even the removal of your old mattress.

How to Get a Mattress Delivered

Arranging for mattress delivery is a straightforward process, typically involving the following steps:

  1. Online or In-Store Purchase: You can order your mattress either through the company’s website or from a physical store. Online ordering has become increasingly popular due to its convenience.
  2. Delivery Information: During the purchase process, you’ll be asked to provide your delivery address and contact details. Ensure this information is accurate to avoid any delivery issues.
  3. Scheduling Delivery: Some mattress companies allow you to choose a preferred delivery date or window, especially if opting for white-glove delivery services.
  4. Confirmation and Tracking: Once your order is confirmed, you’ll receive a confirmation email with a tracking number and estimated delivery date.

Companies like Puffy utilize advanced packaging technology to ensure that their mattresses are delivered safely and conveniently.

Interested in how Puffy stacks up against other brands? Check out our mattress comparisons: Puffy vs Purple, Puffy vs Nectar, Puffy vs Casper, Puffy vs Leesa, Puffy vs Saatva, Puffy vs DreamCloud, and Puffy vs Tuft and Needle.

How Long to Get a Mattress Delivered

The time it takes for a mattress to be delivered can vary depending on several factors:

  • Location: Your proximity to the company’s warehouse or distribution center can affect delivery times. Deliveries in urban areas may be faster than in rural areas.
  • Type of Delivery: Standard deliveries usually take anywhere from a few days to a week, while expedited shipping options can speed up the process.
  • Company’s Processing Time: The time a company takes to process and dispatch an order can also impact delivery time. Some companies offer same-day dispatch, while others might take a few days.
  • External Factors: External factors such as weather conditions, logistics challenges, or high demand during peak seasons can also influence delivery times.

Can I Get a Mattress Delivered Today?

Same-day delivery is possible but depends on certain conditions:

  • Retailer’s Capability: Some retailers offer same-day or next-day delivery, but this is usually limited to certain areas.
  • Extra Cost: Be prepared to pay a premium for expedited delivery services.
  • Availability: Check the availability of the mattress model you want; popular models may not always be available for immediate dispatch.

Puffy mattresses, for example, are known for their compact packaging and reliable delivery services, ensuring a smooth and convenient delivery experience.

Understanding Delivery Windows

When waiting for your mattress, consider these aspects of delivery windows:

  • Tracking Your Order: Most companies provide a tracking number to monitor your delivery status.
  • Communication from the Retailer: Stay in contact with the retailer for updates or changes in delivery times.
  • Preparation at Home: Ensure you’re available to receive the delivery and have space prepared for your new mattress.

Check out Puffy mattress reviews from real customers and see how we compare with other brands.

Tips for a Smooth Mattress Delivery

To ensure your mattress delivery goes smoothly:

  • Verify Your Details: Double-check your delivery address and contact information when placing your order.
  • Be Available: Make sure you or someone else is available to receive the delivery, especially if it’s a white-glove service.
  • Inspect Upon Arrival: Quickly inspect the mattress for any damage upon arrival.

What to Do If Your Mattress Delivery Is Delayed

In case of delivery delays:

  • Contact the Retailer: Reach out to the retailer’s customer service for information on the delay.
  • Be Patient: Understand that some delays, like weather or logistics issues, are out of the retailer’s control.
  • Check Your Rights: Familiarize yourself with the retailer’s policy on delivery delays, including any compensation or cancellation rights.

Use our store locator to find the closest furniture or mattress store near you and feel the cloudlike comfort of our Puffy Mattress in person.


The delivery of your new mattress marks the beginning of improved sleep and comfort. By understanding the delivery process, knowing how to expedite it, and preparing for its arrival, you can make the experience as seamless and stress-free as possible.

Make the Puffy
Lux Hybrid Mattress yours.

Relax into award-winning comfort with:

  • 6 layers of cloudlike luxury.
  • Medium-plush feel.
  • 101-night sleep trial.