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How to Return a Mattress in a Box: The Ultimate Guide

From the Puffy Editorial Team | 3 min read.
How to Return a Mattress in a Box: The Ultimate Guide

So you bought a mattress in a box, lured by the ease of online shopping and the promise of cloud-like sleep. But alas, it's not quite the dream you'd hoped for. You may be wondering, "Can I actually return this giant, compressed slab of foam?" The good news is: most likely, yes. But the process is not as simple as clicking "return" on your e-receipt. Let's get into the nitty-gritty.

Table of Contents

Can You Return a Mattress in a Box?

The first question that plagues every regretful online shopper: can you return a mattress in a box? The answer is generally yes, but it depends on several factors such as the brand, the reason for the return, and the time elapsed since the purchase.

Trial Periods

Most brands offer a trial period ranging from 30 to 365 days. Make sure you initiate the return within this window to avoid complications.

Restocking Fees

Watch out for restocking fees. Some companies may charge you a small percentage of the mattress cost for handling the return.

How Do You Return a Mattress in a Box?

So you've decided to part ways with your mattress. Breaking up is hard to do, but returning a mattress in a box? That's a unique challenge.

The Paperwork

Ensure you have all your purchase documents ready. This includes invoices, e-receipts, and any other proof of purchase.

Be Honest About the Condition

Mattress companies usually ask for a reason for the return. Be upfront; it could even result in a better-suited replacement mattress.

Check the Return Policy

Before doing anything, scrutinize the return policy of the brand you purchased from. Companies differ widely in their conditions for accepting returns.

Eligibility Criteria

Not all mattresses qualify for returns. Some that are stained, damaged, or too worn may be rejected, so treat your mattress well during the trial period.

Contact Customer Service

The next logical step is to contact customer service. This is often done via email or a toll-free number. Have your order details handy to speed up the process.

What to Expect

Customer service will usually guide you through the process, sending you any necessary return labels and possibly arranging for the mattress to be picked up.

Repacking the Mattress

Ah, the irony. You'll need to repack your mattress into a box, mimicking how it arrived. This might require vacuum sealing, heavy-duty plastic, or even professional help.

Check out Puffy mattress reviews from real customers and see how we compare with other brands.

Shipping the Mattress Back

The customer service team will provide information on how to ship your mattress back. Some companies offer free returns, while others may require you to cover the shipping cost.

Tracking Your Shipment

It's crucial to track your shipment to ensure it reaches the destination. The last thing you want is a lost mattress causing delays in your refund or exchange.

Refunds and Exchanges

After the company receives and inspects your returned mattress, you'll be notified about your refund or exchange.

Timeframe: Refunds typically take around 5-10 business days, while exchanges could take a bit longer.


Returning a mattress in a box involves a lot more than clicking a button. But with proper research and timely actions, you can successfully send it back and maybe even find your true sleep soulmate.

Use our store locator to find the closest furniture or mattress store near you and feel the cloudlike comfort of our Puffy Mattress in person.

So if you find yourself asking how to return a mattress in a box, remember: It's complicated, but it's not impossible. Armed with this guide, you'll navigate the return process like a pro.

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