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What Does a Mattress Warranty Cover: Understanding Your Protection

From the Puffy Editorial Team | 6 min read.
What Does a Mattress Warranty Cover: Understanding Your Protection

A mattress is a significant investment in your sleep health, and understanding the warranty that comes with it is crucial. This comprehensive guide delves into what a mattress warranty typically covers, its duration, and how to effectively make a warranty claim.

What is a Mattress Warranty?

  • Definition: A mattress warranty is a promise from the manufacturer to the buyer that the product will be free from defects in materials and workmanship for a certain period.
  • Purpose: It provides consumers with protection against specific types of damage or wear that could affect the mattress’s performance and longevity.

What Does Mattress Warranty Cover?

A mattress warranty is a critical aspect to consider when purchasing a mattress, as it provides protection against various types of potential issues. Understanding the specifics can help you make an informed decision about your investment. Here’s a detailed look at what a mattress warranty typically covers:

Coverage for Manufacturing Defects

  • Coil and Spring Malfunctions: Issues like broken or protruding coils and springs.
  • Foam Deterioration: Protection against significant loss of foam integrity, leading to a lack of support.
  • Seam and Stitching Issues: Coverage for unraveling seams or stitching that compromises the mattress structure.

Materials and Workmanship

  • Material Breakdown: Protection against the breakdown of critical materials that affect the mattress’s comfort and support.
  • Workmanship Flaws: Coverage for construction flaws, such as misaligned layers or uneven padding.

Structural Integrity

  • Frame and Foundation Issues: Includes defects in the mattress foundation or frame that affect its overall performance.
  • Edge Support: Protection against significant breakdown of edge support in the mattress.

Exclusions and Limitations

  • Wear and Tear: Normal wear and tear are typically not covered.
  • Comfort Preference: Changes in comfort preference or softening of materials over time are usually excluded.
  • Owner Damage: Any damage caused by misuse, abuse, or accidents is generally not covered.

Understanding the specifics of what a mattress warranty covers is crucial in maintaining the longevity of your mattress and ensuring that you have recourse in case of defects.

It’s important to read the warranty terms carefully to know what is and isn’t included, ensuring you can fully utilize the warranty if needed.

How Long is a Mattress Warranty?

  • Typical Length: Mattress warranties can range anywhere from 5 to 25 years, varying significantly between manufacturers and models.
  • Prorated vs. Non-Prorated: Some warranties are prorated, decreasing in value over time, while non-prorated warranties offer full coverage throughout the term.

It’s important to note that Puffy goes above and beyond by offering a lifetime warranty on their mattresses, ensuring long-term protection and peace of mind for buyers.

How to Get a New Mattress Under Warranty

  • Warranty Terms: First, understand the terms of your warranty – what it covers, the length of coverage, and any conditions that apply.
  • Proof of Purchase: Keep your receipt and any warranty documentation in a safe place, as you’ll need these to file a claim.

Interested in how Puffy stacks up against other brands? Check out our mattress comparisons: Puffy vs Purple, Puffy vs Nectar, Puffy vs Casper, Puffy vs Leesa, Puffy vs Saatva, Puffy vs DreamCloud, and Puffy vs Tuft and Needle.

How to Claim Mattress Warranty

Claiming a mattress warranty requires a clear understanding of the process and preparation. Here’s a detailed guide on how to effectively file a mattress warranty claim:

Step 1: Review the Warranty Terms

  • Understand Coverage: Familiarize yourself with what the warranty covers and any specific conditions or exclusions.
  • Time Frame: Note the warranty period and ensure you are within the claimable timeframe.

Step 2: Gather Necessary Documentation

  • Proof of Purchase: Locate your original purchase receipt or any other proof of purchase.
  • Warranty Documentation: Keep your warranty certificate or any related documents handy.

Step 3: Assess the Issue

  • Identify the Defect: Clearly identify what aspect of the mattress is defective and falls under the warranty coverage.
  • Document the Issue: Take clear photographs or videos of the defect for evidence. This might include measuring any visible sagging or indentations with a ruler or yardstick.

Step 4: Contact the Manufacturer or Retailer

  • Initial Contact: Reach out to the manufacturer or the retailer where you purchased the mattress.
  • Provide Details: Explain the issue and provide your proof of purchase and warranty documentation. Include the visual evidence you’ve collected.

Step 5: Follow Manufacturer’s Instructions

  • Inspection Process: The manufacturer may require an inspection of the mattress. Be prepared to facilitate this process.
  • Shipping or Handling: In some cases, you might need to cover the cost of shipping or handling for the return or repair.

Step 6: Wait for the Claim to be Processed

  • Processing Time: Be aware that processing a warranty claim can take some time. Patience is key.
  • Communication: Keep in contact with the manufacturer or retailer for updates and further instructions.

Step 7: Resolution

  • Outcome: The manufacturer will inform you of the outcome of your claim, whether it’s a repair, replacement, or denial of the claim.
  • Feedback: Provide feedback or further queries if the resolution is not as per your expectations.

By following these steps, you can smoothly navigate the process of claiming a mattress warranty. It’s important to be thorough and organized throughout this process to ensure your claim is considered and resolved effectively.

Remember, clear communication and understanding of the warranty terms are key to a successful warranty claim.

Check out Puffy mattress reviews from real customers and see how we compare with other brands.

Does Mattress Warranty Cover Sagging?

  • Sagging Coverage: Many warranties do cover significant sagging, but there’s often a specified depth of sag (like 1.5 inches or more) that must be met.
  • Regular Wear and Tear: Normal wear or minor sagging often isn’t covered under warranty.

Do Stains Void Mattress Warranty?

  • Stain Policy: Stains can void a mattress warranty as they can signal neglect and are difficult to distinguish from other types of damage.
  • Protective Measures: Using a mattress protector is recommended to prevent stains and protect your warranty.

While warranties offer a safety net, investing in quality Puffy mattresses, known for its durability and supportive design, can reduce the likelihood of needing to use a warranty.

Use our store locator to find the closest furniture or mattress store near you and feel the cloudlike comfort of our Puffy Mattress in person.


A mattress warranty is an essential factor to consider when purchasing a new mattress. It provides a level of security and peace of mind, ensuring that your investment is protected against specific faults and manufacturing defects. Understanding the terms, coverage, and how to effectively make a claim can help you make the most out of your mattress warranty.

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