101-Night Sleep Trial
100% Money-Back Guarantee
Join over 1 million Americans who sleep better on a Puffy. Every Puffy product includes our risk-free 101-night sleep trial, backed by our 100% money-back guarantee.
SHOP MATTRESSESHow the Mattress Trial Works
Your award-winning Puffy mattress comes with a best-in-class service commitment. Try our cloudlike comfort at home for 101 risk-free nights. If you’re not completely satisfied after at least two weeks, enjoy peace of mind knowing you can receive a full refund.
Our dedicated support team is here 7 days a week to process your return in three simple steps.
Our dedicated support team is here 7 days a week to process your return in three simple steps.
Request a Return
Email support@puffy.com with your
order number.
order number.
Return Your Mattress
We will arrange a free
and fast return.
and fast return.
Get Your Money Back
Receive a full refund once the return is
complete.
complete.
In addition to a risk-free trial process, we donate mattress returns to leading non-profits and charities wherever possible.
How the Accessory Trial Works
Our 101-night sleep trial extends beyond mattresses to every luxury accessory in the Puffy store.
Take your time getting to know our bedding, bed frames, bedroom furniture, and more. In the unlikely event an accessory doesn't work for you, you can return it for free within 101 nights.
Take your time getting to know our bedding, bed frames, bedroom furniture, and more. In the unlikely event an accessory doesn't work for you, you can return it for free within 101 nights.
Why 21,000+ Satisfied
Sleepers Choose Award-Winning Puffy Comfort
Sleepers Choose Award-Winning Puffy Comfort
SK.
Verified
I am a soul in bliss. After a year of complaining about my old mattress, I finally took the plunge and got a Puffy. No more restless, tossing nights not being able to get comfortable.
Jason Pavo
Verified
I've had the best sleep on my Puffy mattress. I don't know why I waited so long to buy it. I've slept on many comfortable mattresses in nice hotels and it can't compare to my Puffy.
Karen Smith
Verified
I cannot say enough great things about this mattress. It hugs every curve of your body, it provides adequate support and body alignment, and I don't sweat while sleeping.
Questions?
We’ve Got Answers
Puffy Return Policy Terms
- You must utilize the mattress trial for a minimum of 14 nights before you start your mattress return process. We recommend sleeping on a Puffy for at least 30 nights to allow your body to get used to the luxurious comfort of our mattresses.
- The Puffy return policy is limited to a lifetime maximum of two returns per household. Returns must be exercised directly with Puffy no later than the 101st day following delivery.
- Puffy's 101-night sleep trial and return policy apply only to original purchasers of genuine Puffy products which were purchased directly from the website at puffy.com.
Contact Us 7 Days a Week
for Best-in-Class Support
Speak 1-on-1
with a specialist.
with a specialist.
Have questions?
Let's chat.
Let's chat.
Send us an
email.
email.
Text for a
special offer.
special offer.
Text Puffy 1 to
+1 (833) 514-0644
+1 (833) 514-0644
WHEN TO REACH US
5:00 a.m. - 8:00 p.m. PST Monday-Friday
8:00 a.m. - 5:00 p.m. PST Saturday-Sunday
8:00 a.m. - 5:00 p.m. PST Saturday-Sunday
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