Question 1

What is the difference between Puffy mattresses?

Accepted Answer

The Puffy Cloud Mattress is our all-foam model. With 6 layers, it is 10” thick and has a balanced medium-firm feel.The Puffy Lux Hybrid Mattress is our most popular model, with optimal breathability and contour-adapt technology that is designed to help relieve tension at your pressure points. It has 8 layers and is 12” thick.The Puffy Royal Hybrid Mattress is infused with blended wool and cooling gel to minimize heat retention, providing full-body support that adapts to the contours of your body. It features an ultra-plush feel with 10 layers and is 14” thick.The Puffy Monarch Hybrid Mattress is our most luxurious mattress yet, with a 16” profile and luxury-plush feel. Handcrafted with alpaca wool filling, responsive latex, memory foam, and a coil base, it has a 12-layer design that delivers ultra-luxurious cooling, airflow, support and pressure relief.

Question 2

What does 'hybrid mattress' mean?

Accepted Answer

A hybrid mattress combines the features of a memory foam or latex mattress and a traditional innerspring mattress. Contouring foam layers typical of a memory foam mattress sit on top of individually pocketed coils that deliver the durable support typical of an innerspring mattress. This hybrid design ensures the ideal comfort balance for all sleeper types. This is especially true of the luxurious Puffy Royal Hybrid design.

Question 3

How does your return policy work with the 101-night sleep trial?

Accepted Answer

Try your mattress for up to 101 nights to see if it’s your perfect comfort match. If you’ve tested your mattress for at least two weeks and decide it’s not the right fit, we’ll schedule your return and issue a full refund.Your mattress is donated to a charity as part of the return process. You can donate to a charity of your choice or we will donate on your behalf. Contact us at support@puffy.com with your order number to initiate your return.Read our return policy for more information.

Question 4

What base should a Puffy mattress have?

Accepted Answer

Your Puffy mattress works with any base, foundation, or flat surface. Whether you prefer the strong functionality of bed frames and box springs, the versatility of adjustable bases, or the coziness of floor sleeping.We offer a range of luxurious supportive Puffy bed frames to help you sleep soundly all night long.

Question 5

What sets Puffy apart from other brands?

Accepted Answer

Puffy’s award-winning range of mattresses stands apart for their cloudlike comfort and innovative design. With a 101-night sleep trial and lifetime warranty, purchasing with Puffy is risk-free. Experience truly better sleep with Puffy or get your money back! You can also read more Puffy mattress reviews to explore why thousands of customers have switched to Puffy through reviews of our products in real homes.

Question 6

How often should you change your mattress?

Accepted Answer

The average mattress has a lifespan of between 7 to 8 years. Premium quality products, such as the Puffy, can last up to 10 years. If you’ve had your mattress for over 5 years and aren’t feeling too comfortable, it might be time for a change. Every Puffy mattress comes with a 101-night sleep trial and lifetime warranty so your purchase is truly risk-free.

Question 7

Does the Puffy mattress range sleep cool?

Accepted Answer

Yes. Puffy’s unique cooling gel-infused foam is designed for optimal airflow and temperature regulation during sleep. An ideal choice for stuffy sleepers stay consistently cool and comfortable all night.

Question 8

Are the foams in the mattress CertiPUR-US® certified?

Accepted Answer

Yes, Puffy mattress foams are all made from CertiPUR-US® certified materials and are independently tested for quality. CertiPUR-US® approved materials can give customers peace of mind since they are made without ozone depleters, PBDEs, TDCPP, or TCEP flame retardants, mercury, lead, and other heavy metals, formaldehyde and phthalates. Puffy mattress foams also have low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million).

Question 9

What are the dimensions and weight of the Puffy mattresses?

Accepted Answer

Puffy’s mattress range is available in all standard US sizes. For a complete breakdown of the Puffy mattress dimensions and weights you can read more here.

Question 10

What is the weight capacity of the Puffy mattresses?

Accepted Answer

Puffy mattresses are versatile enough to work for every kind of sleeper. The twin, twin XL, and full mattress sizes can easily accommodate up to 350 lbs. Puffy’s larger range of sleeping sizes, such as the queen, king, and California king sizes can accommodate 350 lbs on each side of the mattress.

Question 11

How does the lifetime warranty work?

Accepted Answer

As long as you sleep on a Puffy you’re protected by our lifetime warranty. Our mattress warranty guarantees you’re making a risk-free purchase when investing in a Puffy.

Question 12

What are my mattress financing options when purchasing from your website?

Accepted Answer

Our top-rated mattresses come with flexible financing terms that make upgrading your bedroom easy. With Affirm, you can pay from   $47/mo. for a brand-new memory foam mattress for as low as 0% APR.

Question 13

Where are Puffy mattresses made?

Accepted Answer

All Puffy mattresses are proudly designed and made in the USA. Our production standards and materials are of the highest quality so that you’re left with a truly luxurious mattress.

Question 14

When can I expect my Puffy mattress?

Accepted Answer

You can expect your new mattress to be shipped within 1 - 2 business days of placing your order. Estimated delivery dates are shared at checkout and on the product page. Shipping with Puffy is free in the United States.

Question 15

How much does it cost to ship?

Accepted Answer

Your Puffy mattress is shipped for free.

Question 16

How do you clean a Puffy mattress?

Accepted Answer

The Puffy Royal Hybrid Mattress can be kept fresh with easy spot cleaning.Want to keep your mattress fresh for longer? The Puffy Signature Mattress Protector keeps your bed extra cozy with luxurious cooling materials and includes our innovative waterproof protection.

Question 17

Does Puffy have retail stores?

Accepted Answer

Puffy has partnered with multiple large retail stores across the US. Use our store locator to find the closest furniture or mattress store near you and feel the cloudlike comfort of our Puffy Royal Hybrid Mattress in person. You can even filter your search with the mattress model if you'd like to try our Puffy Cloud Mattress or Puffy Lux Hybrid Mattress."
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	Other 'Cooling' Mattress Designs	Puffy Royal’s Cloud Breeze Technology™
Design
Design	Flat, Dense Layers Foam sits flush, suffocating airflow and trapping heat/moisture deep inside.	Proprietary Elevated Clouds Air is channeled through the mattress to actively circulate air and maintain temperature.
Airflow
Airflow	Passive & Prone to Stagnation Heat builds quickly, especially where you lie, leading to hotspots.	Active Ventilation Your movement helps ventilate the mattress, expelling heat and drawing in cool air.
Cooling Performance
Cooling Performance	Often Superficial or Temporary May feel cool initially, but heat gets trapped during the night.	Deep, Consistent Cooling Sleep at a consistent temperature all night for sustained, refreshing comfort.
Sleep Impact
Sleep Impact	Overheating and restlessness Disrupted, poor quality sleep Interrupted sleep cycles Morning fatigue and lethargy	Cool, dry, undisturbed sleep Minimal tossing and turning Longer, deeper rest Refreshed, energized mornings

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It's a Cloud

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Other 'Cooling'
Mattress Designs

Puffy Royal’s
Cloud Breeze Technology™

Flat, Dense Layers

Proprietary Elevated Clouds

Passive & Prone to Stagnation

Active Ventilation

Often Superficial or Temporary

Deep, Consistent Cooling

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