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What Type of Mattress Do Hotels Use: A Deep Dive

From the Puffy Editorial Team | 5 min read.
What Type of Mattress Do Hotels Use: A Deep Dive

You step into a hotel room after a long day of travel, plop down on the bed, and suddenly the stresses and strains of the day fade away. What’s the secret? Most likely, it’s the mattress.

Hotels invest significantly in providing the best sleep experience, and today, we’re unlocking the secrets behind the types of mattresses hotels use. This will include insights into popular brands and the preferred materials, taking a close look at establishments like Hilton and Marriott.

What Type of Mattress Do the Best Hotels Use?

When it comes to the crème de la crème of hotels, they often opt for innerspring or hybrid mattresses. Why? These types offer a balanced mix of support, durability, and comfort. High-end options may also feature luxury elements like pillow tops or specialized foam layers.

Common Features

  • High coil count for added support
  • Plush top layers for enhanced comfort
  • Durable materials for long-lasting use

If you’re looking for a similar experience, Puffy mattresses are designed to deliver unparalleled comfort and robust support, making them an excellent choice for recreating that five-star hotel feel.

Hilton Hotel Mattress Type

Hilton, a brand synonymous with luxury, primarily uses the Serenity Bed, a custom-designed mattress. It’s a hybrid model with a patented quilt design and incorporates both memory foam and innerspring technology.

Pros and Cons

  • Pros: Excellent support, plush comfort, durable
  • Cons: May be too firm for some people

Type of Mattress Used at Marriott Hotels

Marriott opts for a foam mattress that focuses on pressure relief and temperature regulation. The mattress features a breathable design and is usually combined with a box spring for added height and support.

Materials Used

  • Memory Foam
  • Gel-infused layers for cooling
  • High-density base for durability

For those who prefer foam mattresses, Puffy Cloud Mattress offers a cooling, cloud-like experience combined with solid support, similar to what you would find at Marriott Hotels.

Interested in how Puffy stacks up against other brands? Check out our mattress comparisons: Puffy vs Purple, Puffy vs Nectar, Puffy vs Casper, Puffy vs Leesa, Puffy vs Saatva, and Puffy vs DreamCloud.

Other Popular Hotel Chains and Their Mattress Types

  • Four Seasons: Uses a custom mattress that allows guests to choose their firmness level.
  • Ritz-Carlton: Often uses a custom innerspring mattress with a plush topper for extra comfort.

Customization: The New Trend

Increasingly, hotels are offering customizable sleep experiences, where guests can adjust mattress settings or choose from a selection of pillows.

Check out Puffy mattress reviews from real customers and see how we compare with other brands.

Factors Influencing Hotel Mattress Choices

When it comes to choosing mattresses, hotels employ a more strategic approach than the average consumer. Several key factors go into this decision-making process. By understanding these variables, you can be better informed when choosing a mattress for your own home.

Durability: Built to Last

One of the paramount concerns for hotels is the durability of the mattresses they purchase. These mattresses are subject to much more wear and tear than residential ones, as they need to accommodate a revolving door of guests. Long-lasting materials like high-density foams, durable innersprings, and reinforced edges are often preferred.

Key Considerations for Durability:

  • Quality of materials
  • Reinforced edges to prevent sagging
  • Resistance to indentation

Comfort: The Key to Guest Satisfaction

Hotels aim to provide the most comfortable sleeping experience to earn good reviews and repeat business. A mattress that’s too firm or too soft can lead to discomfort and, consequently, a negative review. Therefore, hotels often opt for medium-firm mattresses or offer customization options to adapt to various guest preferences.

Comfort Features Often Seen:

  • Plush top layers
  • Zone-based support systems
  • Balanced firmness levels

Budget: High-Quality Within Constraints

While luxury hotels may splurge on top-of-the-line mattresses, budget hotels also strive to offer a decent sleep experience within their financial constraints. However, budget shouldn’t compromise quality. Hotels often buy in bulk to get discounts or negotiate deals with manufacturers.

Budgeting Tips:

  • Bulk purchases for discounts
  • Seasonal deals and manufacturer promotions
  • Long-term value over upfront costs

Health and Safety Regulations

Compliance with health and safety standards is also a significant concern. Mattresses must be hypoallergenic, resistant to bed bugs and dust mites, and conform to fire safety regulations.

Regulatory Considerations:

  • Flammability standards
  • Hypoallergenic materials
  • Certifications like CertiPUR-US or OEKO-TEX

Sustainability: An Emerging Focus

With increasing awareness of environmental concerns, hotels are also looking at sustainable options. Organic materials, ethical manufacturing processes, and recyclability are becoming more important in the decision-making process.

Sustainable Features to Consider:

  • Organic cotton or wool covers
  • Natural latex layers
  • Certifications for sustainable practices

By examining these factors, you can see that hotels put considerable thought into their mattress choices. Their goal is not just immediate comfort but long-term durability and guest satisfaction. This focus on multiple aspects of mattress selection provides valuable insights for individual consumers seeking to optimize their sleep experience.

Use our store locator to find the closest furniture or mattress store near you and feel the cloudlike comfort of our Puffy Mattress in person.


Understanding what type of mattress hotels use can give you valuable insights into improving your own sleep quality. Whether it’s the innerspring plushness of Hilton or the foam sophistication of Marriott, you can bring that luxury into your own bedroom. Armed with this information, you’re now well-equipped to make a wise choice for a hotel-like sleep experience every night.

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